Exhibit 13.1 The Following Questions Are Based on the Output Below

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-The M/M/s model with finite population can be used to model

A) a machine breakdown process in a shop with 10 identical machines
B) a process of patient arrival to a dentist's office
C) a process of patient departure from a dentist's office
D) a process of installing new machines in a shop