Multiple Choice
The ____________ or ____________ includes both the ____________ and ____________ of a service facility.
A) roll; retrieval; implicit aspects; explicit aspects
B) stage; servicescape; exterior; interior
C) stage; service area; customers; employees
D) roll; canopy; employees; equipment
E) roll; service area; front-stage; backstage
Correct Answer:
Verified
Correct Answer:
Verified
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