In ____________ Services,where Much of the Firm's Expertise Is Hidden,firms

Multiple Choice

In ____________ services,where much of the firm's expertise is hidden,firms may need to illustrate equipment,procedures,and employee activities that are taking place ____________.

A) high-contact; front-stage
B) low-contact; backstage
C) high-contact; backstage
D) low-contact; front-stage
E) high-contact; intangibly