Reengineering How a Firm Performs a Business Process

Multiple Choice

Reengineering how a firm performs a business process

A) is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group.
B) is the most frequently used tool of total quality management.
C) requires that a company have many strategic partnerships and alliances with outsiders.
D) is typically cheaper and easier to do than using Six Sigma techniques to achieve the same cost savings.
E) is usually a company's most important best practice for achieving operating excellence.