Question 1

_____ are rules of thumb arising from experience.

Accepted Answer

The answer of _____ are rules of thumb arising from...

Question 2

The first step in implementing a knowledge management project is to identify the most valuable pieces of tacit knowledge to capture.

Accepted Answer

A) True 
 B)False

Question 3

A perceptive system allows a machine to approximate the way a person sees, hears, and feels objects.

Accepted Answer

A) True 
 B)False

Question 4

Executives at Southwestern Construction have noticed that the company's construction team in the Phoenix office is more efficient with its resources than the other teams in the Las Vegas, Salt Lake, and Santa Fe offices. They decide to construct a knowledge management system that will allow the Phoenix team's methods to be shared with the other three offices. As a means of convincing the other teams to adopt the new methods, they develop an incentive program that allows team members to earn a percentage of the money they save on each project. This is related to which phase of knowledge management project implementation?

Accepted Answer

A) ​connecting the KM to goals and objectives 
B) ​starting with a small pilot and enthusiastic participants 
C)  ​identifying valuable tacit knowledge 
D)  ​getting employees to buy in

Question 5

Sophisticated computer systems require an extension of understanding visual images. This is called a _____ system.

Accepted Answer

A) robotic 
B) perceptive 
C)  learning 
D)  virtual reality

Question 6

In some cases, metadata-the data that describes other data-is more important than the data itself.

Accepted Answer

A) True 
 B)False

Question 7

A _____ is a group of people with common interests who come together to create, store, and share knowledge of a specific topic.

Accepted Answer

A) community of practice (COP) 
B) social network 
C)  professional learning community (PL
C)  
D)  personal network

Question 8

A user interface makes an expert system easier to develop and use.

Accepted Answer

A) True 
 B)False

Question 9

_____ knowledge is objective and can be measured and documented.

Accepted Answer

The answer of _____ knowledge is objective and can be...

Question 10

Robotics involves developing mechanical or computer devices that can paint cars, make precision welds, and perform tasks that require a high degree of precision or are tedious or hazardous for humans.

Accepted Answer

A) True 
 B)False

Question 11

_____ is a popular and sophisticated software package that can be used to edit photographs and other visual images.

Accepted Answer

A) PowerPoint 
B) Microsoft Silverlight 
C)  Adobe Photoshop 
D)  Autodesk

Question 12

_____ are mechanical or computing devices that perform tasks requiring a high degree of precision or that are tedious or hazardous for humans.

Accepted Answer

The answer of _____ are mechanical or computing devices that...

Question 13

Expert systems use heuristics to arrive at conclusions or make recommendations.

Accepted Answer

A) True 
 B)False

Question 14

The main purpose of the _____ is to provide a convenient and efficient means of capturing and storing all components of the knowledge base.

Accepted Answer

The answer of The main purpose of the _____ is...

Question 15

An international package shipping company like FedEx needs to be able to track the location of every package at every stage in the process, from pick-up to delivery. Which specific type of software would be useful in this situation?

Accepted Answer

A) ​business rule management 
B) ​enterprise search 
C)  ​knowledge management 
D)  ​none of these answers

Question 16

Knowing that the Hennessey Venom GT, with a top speed of 270 mph, is the fastest car in the world, is an example of having _____ knowledge.

Accepted Answer

The answer of Knowing that the Hennessey Venom GT, with...

Question 17

Many organizations actively attempt to convert explicit knowledge to tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 18

If a multimedia file is very large, it might be necessary to _____ it so that it can be downloaded or emailed.

Accepted Answer

The answer of If a multimedia file is very large,...

Question 19

Best Value Hardware Stores, a national chain, has established strict policies about the conditions under which a customer can return merchandise. These policies are an example of: __________.

Accepted Answer

A) ​customer service 
B) ​an operational system 
C)  ​a business rule 
D)  ​a business rule management system

Question 20

Assistive technology systems help people overcome disabilities and perform various tasks.

Accepted Answer

A) True 
 B)False

Exam 7: Knowledge Management and Specialized Information Systems

_____ are rules of thumb arising from experience.

The first step in implementing a knowledge management project is to identify the most valuable pieces of tacit knowledge to capture.

A perceptive system allows a machine to approximate the way a person sees, hears, and feels objects.

Sophisticated computer systems require an extension of understanding visual images. This is called a _____ system.

In some cases, metadata-the data that describes other data-is more important than the data itself.

A _____ is a group of people with common interests who come together to create, store, and share knowledge of a specific topic.

A user interface makes an expert system easier to develop and use.

_____ knowledge is objective and can be measured and documented.

Robotics involves developing mechanical or computer devices that can paint cars, make precision welds, and perform tasks that require a high degree of precision or are tedious or hazardous for humans.

_____ is a popular and sophisticated software package that can be used to edit photographs and other visual images.

_____ are mechanical or computing devices that perform tasks requiring a high degree of precision or that are tedious or hazardous for humans.

Expert systems use heuristics to arrive at conclusions or make recommendations.

The main purpose of the _____ is to provide a convenient and efficient means of capturing and storing all components of the knowledge base.

An international package shipping company like FedEx needs to be able to track the location of every package at every stage in the process, from pick-up to delivery. Which specific type of software would be useful in this situation?

Knowing that the Hennessey Venom GT, with a top speed of 270 mph, is the fastest car in the world, is an example of having _____ knowledge.

Many organizations actively attempt to convert explicit knowledge to tacit knowledge.

If a multimedia file is very large, it might be necessary to _____ it so that it can be downloaded or emailed.

Best Value Hardware Stores, a national chain, has established strict policies about the conditions under which a customer can return merchandise. These policies are an example of: __________.

Assistive technology systems help people overcome disabilities and perform various tasks.