Question 1

According to the SCOR model,which of the following is NOT one of the five supply chain operation process categories?

Accepted Answer

A) ​Plan 
B) Sell​ 
C) Return​ 
D) Source​

Question 2

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following BSC framework perspectives deals with new product development,innovative elements of processes,and time-based measures?

Accepted Answer

A) ​Financial 
B) Internal Business Process​ 
C) Customer​ 
D) Reliability​

Question 4

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

Accepted Answer

A) ​Total supply chain management costs 
B) Supply chain perfect order fulfillment performance​ 
C) Supply chain cash-to-cash cycle time​ 
D) ​Supply chain delivery performance

Question 5

Dominant companies within a supply chain can use their buying power to:

Accepted Answer

A) ​Leverage demands for supplier conformance to its supply chain requirements 
B) Eliminate the need for performance metrics​ 
C) Increase organizational productivity​ 
D) Motivate customers to change their buying preferences​

Question 6

Traditional performance measures tend to link current operating characteristics to long-term strategies and objectives.

Accepted Answer

A) True 
 B)False

Question 7

A company produces 400 bicycles every day.Each bicycle is worth $250.The inputs used to make those bicycles are labor,materials,and machine costs.The company pays their employees a total of $10,000 per day,the materials to make those bicycles cost $50 per bike,and the cost to operate the machines is $3000 per day.Based only on the data provided,what is this company's total productivity for one day?

Accepted Answer

A) ​3.03 
B) ​0.33 
C) ​0.77 
D) ​1.31

Question 8

According to the textbook,which of the following zoos audited their waste recycling performance?

Accepted Answer

A) ​San Diego Zoo 
B) Lincoln Park Zoo​ 
C) Phoenix Zoo​ 
D) Bronx Zoo​

Question 9

SCORmark allows Supply Chain Council (SCC)members to benchmark performance against selected peer companies using a benchmarking portal at SCC's website.

Accepted Answer

A) True 
 B)False

Question 10

World-class performance measures can be used in different functional areas of a firm to satisfy objectives,enhance the value of the firm's products and services,and increase customer satisfaction by providing measures in which of the following capability area(s)?

Accepted Answer

A) ​Quality 
B) Cost​ 
C) Customer Service​ 
D) All of these​

Question 11

Which of the following would be considered a way to measure the Supply Chain Environmental Performance?

Accepted Answer

A) ​Percentage of partners that are ISO 9000 certified 
B) ​Measuring the Supply Chain Carbon-to-Carbon Cycle Time 
C) Percentage of partners that have created a director of environmental sustainability position in their company​ 
D) All of these​

Question 12

Which of the following is a traditional performance measure?

Accepted Answer

A) ​Average safety stock levels 
B) Overall total productivity​ 
C) Number of suppliers who are quality certified​ 
D) Number of product return per units sold​

Question 13

In general,performance measurements systems are identical from company to company.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT one of the four perspectives of the BSC framework?

Accepted Answer

A) ​Financial 
B) ​Internal Business Process 
C) ​Customer 
D) ​Reliability

Question 15

To control and enhance the capabilities of companies across the supply chain,well-designed performance measurement systems must be implemented.

Accepted Answer

A) True 
 B)False

Question 16

The Balanced Scorecard approach to performance measurement seeks in to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Accepted Answer

A) True 
 B)False

Question 17

Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.

Accepted Answer

A) True 
 B)False

Question 18

While profit,revenue,and cost related metrics would seem to be useful in moving a company in the right direction,they often give no indication of the underlying causes of financial performance.

Accepted Answer

A) True 
 B)False

Question 19

When utilizing performance standards,the difference between the standard and the actual performance is called:

Accepted Answer

A) ​Productivity Gap 
B) Organizational Variance​ 
C) Certified Variance​ 
D) Performance Variance​

Question 20

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.

Accepted Answer

A) True 
 B)False

Exam 14: Performance Measurement Along the Supply Chain

According to the SCOR model,which of the following is NOT one of the five supply chain operation process categories?

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

Which of the following BSC framework perspectives deals with new product development,innovative elements of processes,and time-based measures?

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

Dominant companies within a supply chain can use their buying power to:

Traditional performance measures tend to link current operating characteristics to long-term strategies and objectives.

According to the textbook,which of the following zoos audited their waste recycling performance?

SCORmark allows Supply Chain Council (SCC)members to benchmark performance against selected peer companies using a benchmarking portal at SCC's website.

World-class performance measures can be used in different functional areas of a firm to satisfy objectives,enhance the value of the firm's products and services,and increase customer satisfaction by providing measures in which of the following capability area(s) ?

Which of the following would be considered a way to measure the Supply Chain Environmental Performance?

Which of the following is a traditional performance measure?

In general,performance measurements systems are identical from company to company.

Which of the following is NOT one of the four perspectives of the BSC framework?

To control and enhance the capabilities of companies across the supply chain,well-designed performance measurement systems must be implemented.

The Balanced Scorecard approach to performance measurement seeks in to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.

While profit,revenue,and cost related metrics would seem to be useful in moving a company in the right direction,they often give no indication of the underlying causes of financial performance.

When utilizing performance standards,the difference between the standard and the actual performance is called:

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.