Question 1

Which of the following is NOT one of the Seven Wastes?

Accepted Answer

A)  Excess inventories
B)  Environmental waste
C)  Waiting time
D)  Scrap and rework B

Question 2

Acceptance sampling is a statistical technique that enables a reject or accept decision to be made based on information obtained from a representative sample drawn from the population.

Accepted Answer

A) True 
 B)False  True

Question 3

Calculate the defects per million opportunities (DPMO)given the following:
Blake,owner of Blakester's T-shirt Shoppe,keeps track of customer complaints.For each T-shirt sold,there are four possible complaints: T-shirt shrinks,poor quality,design wears off,and doesn't fit right.Each week,Blake calculates the rate of T-shirt "defects" per total T-shirts sold,and then uses this information to determine his company's DPMO.During the past week,his company sold 1200 T-shirts.His company received 22 customer shrinkage complaints,16 poor quality complaints,12 design wears off complaints,8 doesn't fit right complaints.
Calculate his firm's DPMO.

Accepted Answer

A)  69,600
B)  0.193
C)  5.8 x 10−6
D)  12,083 D

Question 4

Statistical process control (SPC)allows firms to compare process performance to desired levels or standards.

Accepted Answer

A) True 
 B)False

Question 5

The common term across the seven wastes is:

Accepted Answer

A)  Overspending
B)  Keiretsu
C)  Excess
D)  Robust

Question 6

Which tool is useful for presenting data in an organized fashion,indicating process problems from most to least severe:

Accepted Answer

A)  Pareto Charts
B)  Check Sheets
C)  Cause-and-Effect Diagrams
D)  Fishbone Diagrams

Question 7

The term "lean production" essentially refers to the Toyota Production System in its entirety.

Accepted Answer

A) True 
 B)False

Question 8

The Malcolm Baldrige National Quality Award recognizes firms for their quality achievements and is only given to U.S.firms.

Accepted Answer

A) True 
 B)False

Question 9

Statistical process control uses control charts to monitor the outputs of a process to identify variations due to assignable causes from variations due to common causes.

Accepted Answer

A) True 
 B)False

Question 10

Lean production and Six Sigma quality are essentially two terms that mean the same thing.

Accepted Answer

A) True 
 B)False

Question 11

An integral part of Six Sigma is:

Accepted Answer

A)  Firms committing to a program of continual reassessment and improvement
B)  Using ABC analysis to divide on-hand inventory into three classes
C)  Moving new products to market more quickly
D)  Enterprise resource planning

Question 12

A cause-and-effect diagram is a useful tool for presenting data in an organized fashion,indicating process problems from most to least severe.

Accepted Answer

A) True 
 B)False

Question 13

Lean production is an operating philosophy or mindset that essentially attempts to minimize the impact of system variability and flaws in forecasting through the use of high safety stock inventories.

Accepted Answer

A) True 
 B)False

Question 14

A lean system is also known as a push system.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following are among the MOST important elements of the lean production philosophy?

Accepted Answer

A)  Quality inspections and a standardized product line
B)  Fully automated assembly lines and a large supplier base
C)  Large inventories and quality inspections
D)  Waste reduction and continuous improvement

Question 16

When compared to their U.S.counterparts,a benchmarking study found that Japanese auto manufacturers used:

Accepted Answer

A)  Half the manufacturing labor
B)  Half the space
C)  Half the engineering hours to produce a new automobile model
D)  All of the above
E)  ​None of these

Question 17

Lean thinking and Six Sigma quality are concerned with achieving low cost along with high levels of quality and responsiveness throughout the supply chain.

Accepted Answer

A) True 
 B)False

Question 18

Deming,Crosby,and Juran are all prominent quality professionals whose ideas were vital to Six Sigma.

Accepted Answer

A) True 
 B)False

Question 19

Which company probably played the largest role in the development of the Toyota Production System?

Accepted Answer

A)  General Motors
B)  Chrysler
C)  Ford
D)  Boeing

Question 20

Which of the following layouts is primarily designed to process parts,components,or jobs requiring the same or similar processing steps,saving duplication of equipment and labor:

Accepted Answer

A)  Work centers
B)  Production kanban
C)  Work-in-process
D)  Manufacturing Cells

Exam 8: Process Management - Lean and Six Sigma in the Supply Chain

Which of the following is NOT one of the Seven Wastes?

Acceptance sampling is a statistical technique that enables a reject or accept decision to be made based on information obtained from a representative sample drawn from the population.

Statistical process control (SPC)allows firms to compare process performance to desired levels or standards.

The common term across the seven wastes is:

Which tool is useful for presenting data in an organized fashion,indicating process problems from most to least severe:

The term "lean production" essentially refers to the Toyota Production System in its entirety.

The Malcolm Baldrige National Quality Award recognizes firms for their quality achievements and is only given to U.S.firms.

Statistical process control uses control charts to monitor the outputs of a process to identify variations due to assignable causes from variations due to common causes.

Lean production and Six Sigma quality are essentially two terms that mean the same thing.

An integral part of Six Sigma is:

A cause-and-effect diagram is a useful tool for presenting data in an organized fashion,indicating process problems from most to least severe.

Lean production is an operating philosophy or mindset that essentially attempts to minimize the impact of system variability and flaws in forecasting through the use of high safety stock inventories.

A lean system is also known as a push system.

Which of the following are among the MOST important elements of the lean production philosophy?

When compared to their U.S.counterparts,a benchmarking study found that Japanese auto manufacturers used:

Lean thinking and Six Sigma quality are concerned with achieving low cost along with high levels of quality and responsiveness throughout the supply chain.

Deming,Crosby,and Juran are all prominent quality professionals whose ideas were vital to Six Sigma.

Which company probably played the largest role in the development of the Toyota Production System?

Which of the following layouts is primarily designed to process parts,components,or jobs requiring the same or similar processing steps,saving duplication of equipment and labor: