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  3. Study Set
    Services Marketing Interactive Approach
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    Exam 7: Managing the Customer Mix
  5. Question
    Service Organizations Should Welcome Customers Who Are Too Friendly or Too
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Service Organizations Should Welcome Customers Who Are Too Friendly or Too

Question 11

Question 11

True/False

Service organizations should welcome customers who are too friendly or too helpful,as these customers greatly enhance their fellow patrons' service experience.

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