To Reduce the Likelihood of Customer Rage,service Managers Are Recommended

Multiple Choice

To reduce the likelihood of customer rage,service managers are recommended to perform all of the listed actions EXCEPT

A) reduce common targets of customer rage in service encounters.
B) take extra steps to prevent triggering rage.
C) actively pursue treatments for preventing or managing customer rage.
D) Each of the listed actions are recommended for reducing the likelihood of customer rage.
E) None of the listed actions are recommended for reducing the likelihood of customer rage.