Supplementing a Service Performance to Increase Customer Satisfaction Typically

Multiple Choice

Supplementing a service performance to increase customer satisfaction typically

A) involves increasing its divergence.
B) involves increasing its complexity.
C) requires little knowledge of a customer's preferences.
D) does little to help a small service provider to compete effectively with large service providers.
E) has little effect on the efficiency or effectiveness of the frontstage activities of a service performance.