Multiple Choice
A chronologically ordered representation of the steps that make up the frontstage of a service performance from a customer's point of view is called a
A) service script.
B) service blueprint.
C) supplementary service sequence.
D) complex service offering.
E) divergent service offering.
Correct Answer:
Verified
Correct Answer:
Verified
Q5: According to Lovelock,which of the following categories
Q6: During a recent meeting of the service
Q7: A service blueprint is a graphical representation
Q8: A service script can be normative as
Q9: COMPLETION QUESTIONS<br>Service Script,Customer's<br>Service Blueprint<br>Internet<br>Customization,Divergence<br>Supplementing<br>Complexity<br>Customization<br>Script<br>Augmented,Expected<br>-_ is a design
Q11: Recently,you were hired to consult a service
Q12: Services with significant customization have weaker scripts
Q13: Supplementing a service performance involves increasing its
Q14: COMPLETION QUESTIONS<br>Service Script,Customer's<br>Service Blueprint<br>Internet<br>Customization,Divergence<br>Supplementing<br>Complexity<br>Customization<br>Script<br>Augmented,Expected<br>-The greater the _
Q15: Supplementing a service performance to increase customer