According to the Servuction Framework,the Benefits That a Service Customer

Multiple Choice

According to the servuction framework,the benefits that a service customer receives from a service performance

A) result from the interaction between the contact personnel and the inanimate service environment.
B) can be significantly influenced by what happens in the invisible organization and/or other customers present at the service experience.
C) result from the 7Ps.
D) Both A and B are consistent with the servuction framework.
E) All of the statements are consistent with the servuction framework.