Essay
COMPLETION QUESTIONS
Service Framework
Participants,Physical evidence,Process of service assembly
Service Encounter
Servuction
Backstage
Services Theater
Workers,Setting,Customers,Process
Services Marketing Mix
-A ________________ is the activity during a period of time when the customer directly interacts with some aspect of the service organization.
Correct Answer:
Verified
Correct Answer:
Verified
Q30: According to the services marketing mix framework,<br>A)the
Q31: COMPLETION QUESTIONS<br>Service Framework<br>Participants,Physical evidence,Process of service assembly<br>Service
Q32: According to the servuction framework,Customer A refers
Q33: According to the services marketing mix framework,decisions
Q34: According to the services theater framework,in many
Q35: A service framework cannot be used for
Q36: The central aspect of any service experience
Q37: You are asked to improve the design
Q39: Which of the following circumstances do NOT
Q40: Since each customer service experience is unique