Multiple Choice
Which of the following considerations is NOT a benefit of treating customer service as a strategic function?
A) Customer service can be used as an information source.
B) Customer service can be used as an input for service design improvements.
C) Customer service provides opportunities to enhance customer relationships.
D) Customer service enables the firm to be exceptionally reactive.
E) All of these are benefits of treating customer service as a strategic function.
Correct Answer:
Verified
Correct Answer:
Verified
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