Multiple Choice
Which,if any,is NOT a benefit associated with effective service recovery efforts?
A) Customer dissatisfaction can be turned into customer satisfaction.
B) Service recovery efforts can lead to improvements in the overall quality of service delivery.
C) Service recovery efforts can reduce the incidence of bungled moments of truth.
D) All of these are benefits associated with service recovery efforts.
E) None of these are benefits associated with service recovery efforts.
Correct Answer:
Verified
Correct Answer:
Verified
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