Which of the Following Recommendations Should a Service Organization Consider

Multiple Choice

Which of the following recommendations should a service organization consider when it wants to identify the need to engage in service recovery efforts?

A) Service organizations should facilitate complaining behavior by its customers.
B) Service organizations should empower their frontstage employees.
C) Service organizations should engage in management by walking around.
D) Service organizations should consider all of these recommendations.
E) Service organizations should ignore all of these.