True/False
To be successful in overcoming customer dissatisfaction,all five steps of the service recovery process should be performed whenever a service failure occurs.
Correct Answer:
Verified
Correct Answer:
Verified
Q32: Even if it fails,it is better for
Q33: Service recovery cannot reduce the incidence of
Q34: Enlightened service organizations devise plans to manage
Q35: COMPLETION QUESTIONS<br>Customer Service<br>Critical Incidents<br>Service Recovery<br>Management by Walking
Q36: What are the benefits that a service
Q38: Which of the following recommendations should a
Q39: Why is service failure inevitable,even for well-managed,customer-oriented
Q40: Supplementary services,such as customer service,cannot be used
Q41: Enlightened service organizations anticipate the need for
Q42: A moment of truth is any contact