Essay
COMPLETION QUESTIONS
Customer Service
Critical Incidents
Service Recovery
Management by Walking Around
Lifetime Value
Double Deviation
Moment of Truth
Annoyance
Victimization
Symbolic Atonement
-___________________is the practice of having service managers spend time "in the trenches" for the purpose of detecting when service recovery efforts may be needed.
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Q31: Which service recovery step does a service
Q32: Even if it fails,it is better for
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