Question 1

Web-based training costs about ________ less than traditional classroom-based training.

Accepted Answer

A)  80% 
B)  40% 
C)  20% 
D)  50% 
E)  5%

Question 2

Once employees have been recruited and selected, the next step would be

Accepted Answer

A)  orientation to learn about the company's background and their role. 
B)  onboarding to learn about pay scales and career planning. 
C)  orientation to learn how to fit in with coworkers. 
D)  orientation to learn about corporate strategies. 
E)  onboarding to learn about the company's position on equality.

Question 3

Which organization plan is training part of?

Accepted Answer

A)  Operations plan 
B)  Tactical plan 
C)  Business plan 
D)  Strategic plan 
E)  Executive plan

Question 4

Cultural sensitivity training includes which of the following?

Accepted Answer

A)  Teaching employees how to understand different communication methods used by different cultural groups 
B)  Language training for cultural groups held before and after working hours 
C)  On-the-job training for new employees 
D)  Audiovisual exercises that provide scenarios for the employee to evaluate 
E)  Sensitizing employees to the views of different cultural groups toward work

Question 5

How do trainees learn best?

Accepted Answer

A)  The pace set by their trainer 
B)  An average pace based on past training 
C)  The pace set by their supervisor 
D)  Their own pace 
E)  The job required pace

Question 6

The first step in training is to determine which employees are worth investing in.

Accepted Answer

A) True 
 B)False

Question 7

Effective training needs analysis results in which of the following?

Accepted Answer

A)  Corporate objectives 
B)  Measurable training standards 
C)  Concrete, measurable training objectives 
D)  Proper compensation for the amount of work produced 
E)  A higher level of job performance

Question 8

Diversity training primarily involves translating existing training programs into other languages.

Accepted Answer

A) True 
 B)False

Question 9

Kim is on a training program to upgrade his electronics skills. On weekends he goes to a local college and is led by an experienced technician who shows him how to run wires and fix machines. In the evenings he learns theory and completes quizzes though an online training site. Which of the following is this an example of?

Accepted Answer

A)  Vestibule training 
B)  Job instruction training 
C)  Apprenticeship training 
D)  Computerized training 
E)  Blended learning

Question 10

Simulated training is a technique in which trainees learn on actual equipment.

Accepted Answer

A) True 
 B)False

Question 11

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Accepted Answer

A) True 
 B)False

Question 12

What is the best method to use in evaluating a training program?

Accepted Answer

A)  Monitor the attendees during the program 
B)  Hire an HR consultant to review 
C)  Questionnaire at the end of the program 
D)  Evaluate productivity data 
E)  Controlled experimentation

Question 13

When an employee actually learns a job by performing it, it is called

Accepted Answer

A)  interactive training. 
B)  job instruction training. 
C)  vestibule training. 
D)  on-the-job training. 
E)  one-on-one training.

Question 14

The first step in performance analysis is to appraise the employee's performance and compare it to which of the following?

Accepted Answer

A)  What it should be 
B)  Co-workers' performance 
C)  What it really is 
D)  Work group performance 
E)  Management's expected performance

Question 15

Before getting in front of a camera for video conferencing, the instructor should

Accepted Answer

A)  participate in computerized training. 
B)  visit other cities where learners will be located. 
C)  test the equipment. 
D)  prepare a training guide for learners. 
E)  practice vestibule training.

Question 16

What is the state that results from the discrepancy between what the new employee expected from his or her new job and the realities of it?

Accepted Answer

A)  Cognitive dissonance 
B)  Job conflict 
C)  Social shock 
D)  Employee divergence 
E)  Contract discrepancy

Question 17

In today's service-based economy, a company's most important assets are often

Accepted Answer

A)  patents and intellectual property. 
B)  relationships with stakeholders. 
C)  its technology and competitive advantage. 
D)  highly knowledgeable workers. 
E)  the HR specialists.

Question 18

After validation, what is the next step in training and development process?

Accepted Answer

A)  Needs analysis 
B)  Training evaluation 
C)  Instructional design 
D)  Implementation 
E)  Analysis of options

Question 19

Learning management systems are which of the following?

Accepted Answer

A)  Learning systems for managers 
B)  A system for teaching employees how to manager their tasks 
C)  Systems that show employees how their job fits into the strategic plan 
D)  Blended learning systems for top level managers 
E)  Focused on the logistics of managing learning

Question 20

Many jobs consist of a logical sequence of steps and are best taught step by step. This type of training is called

Accepted Answer

A)  vestibule training. 
B)  job instruction training. 
C)  on-the-job training. 
D)  computerized training. 
E)  process training.

Exam 8: Onboarding and Training

Web-based training costs about ________ less than traditional classroom-based training.

Once employees have been recruited and selected, the next step would be

Which organization plan is training part of?

Cultural sensitivity training includes which of the following?

How do trainees learn best?

The first step in training is to determine which employees are worth investing in.

Effective training needs analysis results in which of the following?

Diversity training primarily involves translating existing training programs into other languages.

Simulated training is a technique in which trainees learn on actual equipment.

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

What is the best method to use in evaluating a training program?

When an employee actually learns a job by performing it, it is called

The first step in performance analysis is to appraise the employee's performance and compare it to which of the following?

Before getting in front of a camera for video conferencing, the instructor should

What is the state that results from the discrepancy between what the new employee expected from his or her new job and the realities of it?

In today's service-based economy, a company's most important assets are often

After validation, what is the next step in training and development process?

Learning management systems are which of the following?

Many jobs consist of a logical sequence of steps and are best taught step by step. This type of training is called