Question 1

Refer to the Scenario below to answer the questions that follow.
The Busy Day (Scenario)
Don Sakaguchi,manager at Control Systems,Inc.,sighs as he sips his coffee at 5 A.M.and reads his agenda for the day.Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf.Next,he will give a tour to a news reporter who is writing a story on the new plant expansion.Don then has a meeting with the unit manager,Phil Johnson,to discuss Phil's recent performance drop (a task Don always hates).Finally,in the late afternoon,Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible.What a day!
-When Don attends the retirement party,he will be operating in which of the management roles?

Accepted Answer

A) leader 
B) liaison 
C) monitor 
D) figurehead

Question 2

Because profit,or the "bottom line," is not the measure of success for not-for-profit organizations,managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a key difference between managerial and nonmanagerial employees?

Accepted Answer

A) Managerial employees receive higher pay compensation. 
B) Nonmanagerial employees have less formal education. 
C) Nonmanagerial employees do not oversee the work of others. 
D) Managerial employees work longer hours.

Question 4

Allyson's concern for her employees,her positive attitude,and her dedication to her job are important to the success of the organization.Her effective management is likely to result in which of the following?

Accepted Answer

A) customer attrition 
B) higher employee turnover for her store 
C) improved financial performance for her store 
D) reduced effectiveness

Question 5

Companies that are well managed can prosper during difficult economic times by depending on ________.

Accepted Answer

A) government bailouts 
B) filing for bankruptcy 
C) raising prices 
D) a loyal customer base

Question 6

The changing nature of work means that members of an organization who do not have people reporting directly to them are still considered managers.

Accepted Answer

A) True 
 B)False

Question 7

Compare the tasks,priorities,and responsibilities of first-line,middle,and top managers.

Accepted Answer

The answer of Compare the tasks,priorities,and responsibilities of first-line,middle,and top...

Question 8

Mintzberg developed his 10 managerial roles by ________.

Accepted Answer

A) sending out questionnaires to thousands of managers 
B) observing hundreds of managers over several years 
C) closely monitoring the work activities of five chief executives 
D) using common sense to analyze the situation

Question 9

A manager in a large business generally will spend more of her time as a spokesperson and entrepreneur than her counterpart in a small business.

Accepted Answer

A) True 
 B)False

Question 10

Today,the basic management functions are considered to be ________.

Accepted Answer

A) planning,coordinating,leading,and monitoring 
B) planning,organizing,leading,and motivating 
C) commanding,organizing,leading,and decision making 
D) planning,organizing,leading,and controlling

Question 11

Refer to the Scenario below to answer the questions that follow.
The General Manager (Scenario)
Michelle is the general manager of a power plant.This morning she will meet with city officials to discuss environmental issues.After the meeting,she will confer with the plant's section managers to address the concerns of the city representatives.This afternoon Michelle will meet with a team leader to go over a complaint filed by an employee.After the complaint meeting,Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.
-When Michelle spends time searching for new technologies for her plant,she is performing which management role?

Accepted Answer

A) leader 
B) entrepreneur 
C) spokesperson 
D) disturbance handler

Question 12

Not-for-profit organizations are different from for-profit organizations primarily ________.

Accepted Answer

A) in the way they make decisions 
B) in the way they measure success 
C) in the way they motivate employees 
D) in how they hire employees

Question 13

An understanding of ________ is equally important for an entrepreneur as a manager in someone else's organization?

Accepted Answer

A) share price 
B) management 
C) organizational structure 
D) organizational design

Question 14

The controlling management function is largely a matter of ________.

Accepted Answer

A) resolving conflicts 
B) determining what needs to be done 
C) monitoring to see that tasks are accomplished 
D) enforcing rules for employees

Question 15

Large organizations in the private sector with shares available on the stock exchange are also known as ________.

Accepted Answer

A) privately held 
B) publicly held 
C) community held 
D) family organizations

Question 16

The four contemporary management processes are planning,organizing,leading,and commanding.

Accepted Answer

A) True 
 B)False

Question 17

Managers who are effective at meeting organizational goals always act efficiently.

Accepted Answer

A) True 
 B)False

Question 18

Refer to the Scenario below to answer the questions that follow.
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager.Her section has a high project completion rate with the highest-quality product and the lowest defects in her division.In addition,she accomplishes this with fewer full-time people than other managers.Co-workers say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic "management processes."
-If Brenda accomplished her projects on time with high-quality results,but she took more time than other managers in the process,you could say that as a manager she was ________.

Accepted Answer

A) efficient,but not effective 
B) a leader,but not a top manager 
C) project oriented,but not effective 
D) effective,but not efficient

Question 19

A candy manufacturer would increase both efficiency and effectiveness by making ________.

Accepted Answer

A) better candy at the same cost 
B) better candy at a lower cost 
C) the same candy at a lower cost 
D) the same candy at the same cost

Question 20

Resolving a conflict would be considered to fall under which managerial function?

Accepted Answer

A) controlling 
B) planning 
C) directing 
D) leading

Exam 1: Managers and Management

Because profit,or the "bottom line," is not the measure of success for not-for-profit organizations,managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.

Which of the following is a key difference between managerial and nonmanagerial employees?

Allyson's concern for her employees,her positive attitude,and her dedication to her job are important to the success of the organization.Her effective management is likely to result in which of the following?

Companies that are well managed can prosper during difficult economic times by depending on ________.

The changing nature of work means that members of an organization who do not have people reporting directly to them are still considered managers.

Compare the tasks,priorities,and responsibilities of first-line,middle,and top managers.

Mintzberg developed his 10 managerial roles by ________.

A manager in a large business generally will spend more of her time as a spokesperson and entrepreneur than her counterpart in a small business.

Today,the basic management functions are considered to be ________.

Not-for-profit organizations are different from for-profit organizations primarily ________.

An understanding of ________ is equally important for an entrepreneur as a manager in someone else's organization?

The controlling management function is largely a matter of ________.

Large organizations in the private sector with shares available on the stock exchange are also known as ________.

The four contemporary management processes are planning,organizing,leading,and commanding.

Managers who are effective at meeting organizational goals always act efficiently.

A candy manufacturer would increase both efficiency and effectiveness by making ________.

Resolving a conflict would be considered to fall under which managerial function?