Question 1

In _____,the audio and video information is shown from the presenter to participants.

Accepted Answer

A) screen sharing 
B) network sharing 
C) Webcasting 
D) podcasting

Question 2

Customer relationship management (CRM)and product life cycle management (PLM)are common types of:

Accepted Answer

A) personal systems. 
B) group systems. 
C) resource planning systems. 
D) enterprise systems.

Question 3

Which of the following is true of Bluepages?

Accepted Answer

A) It enables an employee to contact other employees and their backups. 
B) It captures data from company transactions and other key events. 
C) It supports sales,marketing,and customer service processes. 
D) It supports the flow of data among different organizations to achieve shared goals.

Question 4

Which of the following scenarios best describes the compromise of confidential data regarding organizational plans,products,or services?

Accepted Answer

A) Fire destroys all the physical assets in an organization. 
B) Employees use corporate email to disseminate sexually explicit material. 
C) Senior executive loses laptop containing critical data. 
D) Employees waste time at work visiting Web sites unrelated to their work.

Question 5

Positive perception,adoption,and institutionalization are the stages of the _____ phase of the Change Management Continuum Model.

Accepted Answer

A) inform 
B) educate 
C) contact 
D) commit

Question 6

What approach should be followed by managers to ensure that information technology innovations pay off?

Accepted Answer

A) Linguistic 
B) Holistic 
C) Relativistic 
D) Imperialistic

Question 7

A _____ captures data from company transactions and other key events,and then updates the firm's records,which are maintained in electronic files or databases.

Accepted Answer

A) transaction processing system (TPS) 
B) transaction migration system (TMS) 
C) transaction secured system (TSS) 
D) transaction broadcast system (TBS)

Question 8

In an enterprise information technology,payroll is a part of the:

Accepted Answer

A) target process. 
B) requirement process. 
C) design process. 
D) planning process.

Question 9

The set of information technology (IT)hardware,software,and networks in an organization is called its _____.

Accepted Answer

A) IT organization 
B) IT hierarchy 
C) IT infrastructure 
D) IT board

Question 10

Which of the following models describe the key activities that are needed to build commitment for change?

Accepted Answer

A) The Unified Acceptance Model 
B) The Change Management Technology Model 
C) The Change Management Continuum Model 
D) The Diffusion of Innovation Model

Question 11

Which of the following is the most basic form of Web conferencing?

Accepted Answer

A) Podcasting 
B) Network sharing 
C) Webinar 
D) Screen sharing

Question 12

_____ includes all tools that capture,store,process,exchange,and use information.

Accepted Answer

A) Information technology 
B) Information hierarchy 
C) Information board 
D) Information broadcast

Question 13

Which of the following adopter categories is very conservative and highly skeptical of change?

Accepted Answer

A) Laggard 
B) Early majority 
C) Early adopter 
D) Innovator

Question 14

Which of the following is used in large organizations to find the right person to collaborate on an issue or on an opportunity?

Accepted Answer

A) Electronic bulletin boards 
B) Electronic yellow pages 
C) Electronic enterprise systems 
D) Electronic corporate directories

Question 15

Which of the following is true of interorganizational information systems?

Accepted Answer

A) It speeds up the flow of material and information. 
B) It increases the effort of processing a transaction. 
C) It increases the cost of processing a transaction. 
D) It reduces the flow of payments while concentrating on the flow of material and information.

Question 16

Fillkart,an online shopping Web site,needs to share data for purchase orders,invoices,and payments along with information about common suppliers and financial institutions.Which of the following will support these needs of Fillkart?

Accepted Answer

A) Customer relationship management. 
B) Product life cycle management. 
C) Interorganizational information system. 
D) Enterprise resource planning.

Question 17

Which of the following best describes a group information technology information system?

Accepted Answer

A) It includes information systems that improve the productivity of individual users in performing stand-alone tasks. 
B) It includes information systems that organizations use to define structured interactions with external customers. 
C) It includes information systems that improve communications and support collaboration among members of a project. 
D) It includes information systems that organizations use to define structured interactions among their employees and suppliers.

Question 18

Introducing an enterprise information technology system represents a major organizational change.

Accepted Answer

A) True 
 B)False

Question 19

Laggards are risk takers who attempts to try new products and ideas.

Accepted Answer