Multiple Choice
British Telecom, United Airlines, and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.
A) And higher market share
B) But lost their competitive edge and fell short of their performance targets
C) But only for a short time as competitors copied their efforts
D) Because they were linked to their business strategies.
Correct Answer:
Verified
Correct Answer:
Verified
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