Question 1

A project plan is specified in a __________.

Accepted Answer

A)  Resource pool 
B)  Gantt chart 
C)  Work breakdown structure WBS) 
D)  Critical path

Question 2

The __________ spec, also called the technical spec, is important to managers because it identifies how the business process will be implemented in as much detail as possible.

Accepted Answer

A)  Evaluation 
B)  Implementation 
C)  Project 
D)  Design

Question 3

Project managers need to recognize the risk of __________, which is the piling up of small changes that by themselves are manageable, but collectively can cause significant project growth.

Accepted Answer

A)  Over allocation 
B)  Critical path 
C)  Triple constraints 
D)  Scope creep

Question 4

During the systems investigation stage, __________ studies are done to assess the skills and the training needed to use the new IS.

Accepted Answer

A)  Economic feasibility 
B)  Technical feasibility 
C)  Organizational feasibility 
D)  Behavioral feasibility

Question 5

In the short term, business process management BPM) helps companies __________.

Accepted Answer

A)  improve profitability by reducing waste and costs 
B)  become more responsive to business changes 
C)  increase sales revenues and profit margins 
D)  all of the above

Question 6

Project managers must manage the __________, which consists of tasks that must start and finish on schedule or the project will be delayed unless corrective action is taken.

Accepted Answer

A)  Over allocation 
B)  Critical path 
C)  Triple constraints 
D)  Scope creep

Question 7

The success of a project manager depends on all of the following except:

Accepted Answer

A)  Use of the critical path method and Gantt charts 
B)  Clear, open, and timely communication 
C)  Accurate, timely, and complete information 
D)  Commitment from team members

Question 8

During the implementation stage, __________ tests are critical because that is when analysts test whether the process performs its functions.

Accepted Answer

A)  user acceptance 
B)  functional acceptance 
C)  system acceptance 
D)  technical acceptance

Question 9

__________ components have minimal dependence on each other, which simplifies testing, maintenance and troubleshooting because problems are easy to isolate and unlikely to spread.

Accepted Answer

A)  Tightly coupled 
B)  Hardwired 
C)  Loosely connected 
D)  COBOL

Question 10

British Telecom, United Airlines, and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.

Accepted Answer

A)  And higher market share 
B)  But lost their competitive edge and fell short of their performance targets 
C)  But only for a short time as competitors copied their efforts 
D)  Because they were linked to their business strategies.

Question 11

__________ are the building blocks of each functional area, for example billing and inventory management.

Accepted Answer

A)  IT procedures 
B)  Business processes 
C)  Business strategies 
D)  Competitive forces

Question 12

In order to manage a process, the process needs to have outputs that are measurable.

Accepted Answer

A) True 
 B)False

Question 13

SOA is a confusing concept, even for practitioners, because SOA is mistakenly described like BPM or the definition is incomprehensible.

Accepted Answer