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    Exam 8: Maintaining Goodwill in Bad-News Messages
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    In a Bad-News Message, a Positive Buffer Simply Acknowledges Receipt
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In a Bad-News Message, a Positive Buffer Simply Acknowledges Receipt

Question 45

Question 45

True/False

In a bad-news message, a positive buffer simply acknowledges receipt of the reader's earlier message and indicates an awareness of what it said.

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