Which of the Following Should You Avoid While Writing a Claim

Multiple Choice

Which of the following should you avoid while writing a claim message?

A) Your final friendly words should leave no doubt that you are trying to maintain a positive relationship.
B) Keep in mind that because you expect resistance from your reader you must be blunt.
C) Your message should cover the problem completely, giving enough information to permit the reader to judge the matter.
D) If there were consequences of what happened, you may benefit your case by naming them.
E) The words describing the problem should be courteous yet firm.