Which of the Following Is True of Writing Negative Announcements

Multiple Choice

Which of the following is true of writing negative announcements that maintain goodwill?

A) Bad news should be given directly to prevent surprising or angering readers.
B) Bad news should be stated positively but clearly.
C) The negative announcement should not start with a buffer.
D) Readers should not be offered any alternative solutions.
E) Readers should not be given any justification for the negative announcement.