Which of the Following Guidelines Should Be Followed When Granting

Multiple Choice

Which of the following guidelines should be followed when granting an adjustment?

A) You should avoid using reader-centered language.
B) You should place the blame squarely on the reader.
C) You should use words which show that you are ready to look beyond the reader's faults.
D) You should avoid language that makes the customer's complaint the focus of your message.
E) You should use the we-viewpoint.