You Are Most Likely to Build Goodwill with Your Readers

Multiple Choice

You are most likely to build goodwill with your readers by:

A) using clichés that sound polite.
B) using a closing that is tailored to your message.
C) using colloquial words familiar to you.
D) using general statements such as "at your convenience" or "as soon as possible."
E) using the we-viewpoint.