Question 1

Which of the following are appropriate targets for ethical and social responsibility issues?

Accepted Answer

A)  concerns for the natural environment 
B)  protection of consumers 
C)  protection of human rights 
D)  product safety 
E)  all of the above

Question 2

To survive in the new workplace, people must have links with peers and others inside and outside the organization in order to get things done and be able to communicate personal and work group successes and progress.

Accepted Answer

A) True 
 B)False

Question 3

When the CEO of a large retail store chain decided to sell off or close some of the locations that were not profitable, she was performing the management function referred to as ___.

Accepted Answer

A)  delegating 
B)  planning 
C)  organizing 
D)  leading 
E)  controlling

Question 4

___ are responsible for the performance of the organization as a whole or of one of its major parts.

Accepted Answer

A)  Top level managers 
B)  Middle level managers 
C)  Team leaders or supervisors 
D)  Functional managers 
E)  Project managers

Question 5

Managers who use their special technical expertise to support the efforts of line workers are called ___.

Accepted Answer

A)  line managers 
B)  staff managers 
C)  project managers 
D)  general managers 
E)  administrators

Question 6

The intellectual capital equation states: Intellectual Capital =

Accepted Answer

A)  Competency × Commitment. 
B)  Competency ÷ Commitment. 
C)  Knowledge × Concept. 
D)  Knowledge ÷ Concept. 
E)  Intellect × Talent.

Question 7

Society is becoming more lenient in its expectations that social institutions conduct their affairs per high moral standards.

Accepted Answer

A) True 
 B)False

Question 8

Bumblebee is a toy manufacturing company. Though the company has been effective in managing its resources without any wastage, its productivity efficiency report shows a decrease in the year 2013 when compared to the previous year. This outcome indicates that its productivity is ___.

Accepted Answer

A)  efficient but not effective 
B)  neither effective nor efficient 
C)  effective and efficient 
D)  effective but not efficient 
E)  stagnant

Question 9

According to Charles Handy, a ___ is a person who pursues a traditional career path.

Accepted Answer

A)  temporary skilled worker 
B)  contract worker 
C)  part-time worker 
D)  core worker 
E)  manager

Question 10

Leading is the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

Accepted Answer

A) True 
 B)False

Question 11

The members of a ___ team are most likely to hold meetings, access common databases, share information and files, make plans, and solve problems together, all without ever meeting face to face.

Accepted Answer

A)  virtual 
B)  specialized 
C)  cross-functional 
D)  self-managed 
E)  formal

Question 12

Line managers are responsible for work that makes a direct contribution to an organization's outputs.

Accepted Answer

A) True 
 B)False

Question 13

Productivity refers to the quantity or the amount of work that is performed by a group or team.

Accepted Answer

A) True 
 B)False

Question 14

The responsibilities of a team leader or supervisor will include planning meetings and work schedules; recruiting, training, and developing team members to meet performance standards; and recommending pay increases for subordinates.

Accepted Answer

A) True 
 B)False

Question 15

___ is an input measure of the resource costs associated with goal accomplishment.

Accepted Answer

A)  Productivity 
B)  Profit 
C)  Performance effectiveness 
D)  Performance efficiency 
E)  Revenue

Question 16

A person high in emotional intelligence does not usually sense when another person's emotions are negatively influencing a relationship.

Accepted Answer

A) True 
 B)False

Question 17

In the context of the management process, leading primarily involves

Accepted Answer

A)  setting objectives and determining what should be done to accomplish them. 
B)  assigning tasks, allocating resources, and coordinating work activities. 
C)  arousing enthusiasm and inspiring efforts to achieve goals. 
D)  preparing team members to achieve closure and disband. 
E)  developing action priorities for accomplishing goals and plans.

Question 18

Which of the following best describes learning?

Accepted Answer

A)  It is a change in behaviour that results from experience. 
B)  It is the capacity to get things done with the support and help of others. 
C)  It is the process of measuring performance and taking action to ensure desired results. 
D)  It is the ability to use expertise to perform a task with proficiency. 
E)  It is the ability to think analytically and achieve integrative problem solving.

Question 19

According to Mintzberg, as a monitor, a manager provides direction and instills enthusiasm.

Accepted Answer

A) True 
 B)False

Question 20

Knowing how to write a business plan, using statistics to analyze data from a market survey, and preparing visual aids for a presentation are part of a manager's ___ skills.

Accepted Answer

A)  peripheral 
B)  technical 
C)  human 
D)  conceptual 
E)  advanced

Exam 1: Introducing Management

Which of the following are appropriate targets for ethical and social responsibility issues?

To survive in the new workplace, people must have links with peers and others inside and outside the organization in order to get things done and be able to communicate personal and work group successes and progress.

When the CEO of a large retail store chain decided to sell off or close some of the locations that were not profitable, she was performing the management function referred to as ___.

___ are responsible for the performance of the organization as a whole or of one of its major parts.

Managers who use their special technical expertise to support the efforts of line workers are called ___.

The intellectual capital equation states: Intellectual Capital =

Society is becoming more lenient in its expectations that social institutions conduct their affairs per high moral standards.

Bumblebee is a toy manufacturing company. Though the company has been effective in managing its resources without any wastage, its productivity efficiency report shows a decrease in the year 2013 when compared to the previous year. This outcome indicates that its productivity is ___.

According to Charles Handy, a ___ is a person who pursues a traditional career path.

Leading is the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

The members of a ___ team are most likely to hold meetings, access common databases, share information and files, make plans, and solve problems together, all without ever meeting face to face.

Line managers are responsible for work that makes a direct contribution to an organization's outputs.

Productivity refers to the quantity or the amount of work that is performed by a group or team.

The responsibilities of a team leader or supervisor will include planning meetings and work schedules; recruiting, training, and developing team members to meet performance standards; and recommending pay increases for subordinates.

___ is an input measure of the resource costs associated with goal accomplishment.

A person high in emotional intelligence does not usually sense when another person's emotions are negatively influencing a relationship.

In the context of the management process, leading primarily involves

Which of the following best describes learning?

According to Mintzberg, as a monitor, a manager provides direction and instills enthusiasm.

Knowing how to write a business plan, using statistics to analyze data from a market survey, and preparing visual aids for a presentation are part of a manager's ___ skills.