The Difference Between Establishing a Shared Service Unit and Centralisation

Multiple Choice

The difference between establishing a shared service unit and centralisation shared services include:
i. centralised services are located at corporate headquarters; shared services are located close to internal customers.
Ii centralised services are more efficient than shared services.
Iii centralised services are evaluated based on service adherence to service level agreements; shared services are evaluated based on budgets and corporate objectives.

A) i and ii
B) iii
C) i
D) i and iii