Question 1

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

Accepted Answer

A)  conceptual 
B)  decision 
C)  interpersonal 
D)  communication 
E)  technical

Question 2

Globalization is an issue primarily for

Accepted Answer

A)  large transnational firms. 
B)  medium-sized transnational firms. 
C)  small transnational firms. 
D)  domestic firms with overseas sales. 
E)  all firms.

Question 3

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

Accepted Answer

A)  planning. 
B)  controlling. 
C)  leading. 
D)  organizing. 
E)  budgeting.

Question 4

The key to company success is how much the industry in which it operates will affect society or how much it will grow.

Accepted Answer

A) True 
 B)False

Question 5

When a customer service manger works to diffuse a situation with an irate customer, which managerial role is he/she taking on?

Accepted Answer

A)  Liaison 
B)  Disturbance handler 
C)  Negotiator 
D)  Resource allocator 
E)  Leader

Question 6

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

Accepted Answer

A)  are no longer utilized. 
B)  rely more heavily on technical skills. 
C)  serve as "experts" on whom the entire firm depends. 
D)  have strategic, tactical and operational responsibilities. 
E)  focus on internal operations only.

Question 7

As a manager at Get-Rich-Quick Investments (GRQ), Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful. Claus would best be described as a (an)

Accepted Answer

A)  frontline manager. 
B)  tactical manager. 
C)  operational manager. 
D)  top-level manager. 
E)  institutional controller.

Question 8

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

Accepted Answer

A)  Technical 
B)  Professional 
C)  Conceptual 
D)  Interpersonal 
E)  Quantitative

Question 9

________________ managers are typically concerned with the interaction between the organization and its external environment.

Accepted Answer

A)  Regional 
B)  Top-level 
C)  Middle-level 
D)  Frontline 
E)  Functional

Question 10

Scrappy Sales, Inc. a local recycling plant, recently embarked on an effort to increase coordination and cooperation within the company. During the process, Scrappy managers reviewed and specified job responsibilities, grouped jobs into work units and re-allocated resources within the company. Scrappy managers were exercising the management function of

Accepted Answer

A)  planning. 
B)  organizing. 
C)  leading. 
D)  controlling. 
E)  budgeting.

Question 11

Scenario B. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his/her job as a manager and how he/she spends time. Using the descriptions below, which function of management is the CEO most likely describing in each of the examples?
-"My job, for some part of each day is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  decision making

Question 12

Management is the process of working with people and resources to make profit at all costs.

Accepted Answer

A) True 
 B)False

Question 13

Listening to employee suggestions, gaining support for organizational objectives and fostering an atmosphere of teamwork are all considered

Accepted Answer

A)  technical skills. 
B)  interpersonal/communication skills. 
C)  diagnostic skills. 
D)  professional skills. 
E)  conceptual skills.

Question 14

Senior executives responsible for the overall management and effectiveness of the organization are called

Accepted Answer

A)  long-term managers. 
B)  middle managers. 
C)  strategic managers. 
D)  tactical managers. 
E)  short-run managers.

Question 15

As one of the key management functions, leading focuses on a manager's efforts to

Accepted Answer

A)  mobilize people to contribute their ideas. 
B)  build organizations that are flexible and adaptive. 
C)  make sure goals are met. 
D)  identify opportunities for sustainable advantage. 
E)  build a dynamic organization.

Question 16

Frontline managers often have titles such as supervisor or sales manager.

Accepted Answer

A) True 
 B)False

Question 17

Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing effectively with others.

Accepted Answer

A) True 
 B)False

Question 18

Scenario B. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his/her job as a manager and how he/she spends time. Using the descriptions below, which function of management is the CEO most likely describing in each of the examples?
-"Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set."

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  decision making

Question 19

__________ is the introduction of new goods and services.

Accepted Answer

A)  Collaboration 
B)  Invention 
C)  Innovation 
D)  Adaptation 
E)  Production life cycle

Question 20

"Cost competitiveness" means pricing your products lower than all competitors' products.

Accepted Answer

A) True 
 B)False

Exam 1: Managing in a Global World

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

Globalization is an issue primarily for

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

The key to company success is how much the industry in which it operates will affect society or how much it will grow.

When a customer service manger works to diffuse a situation with an irate customer, which managerial role is he/she taking on?

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

As a manager at Get-Rich-Quick Investments (GRQ) , Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful. Claus would best be described as a (an)

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

________________ managers are typically concerned with the interaction between the organization and its external environment.

Management is the process of working with people and resources to make profit at all costs.

Listening to employee suggestions, gaining support for organizational objectives and fostering an atmosphere of teamwork are all considered

Senior executives responsible for the overall management and effectiveness of the organization are called

As one of the key management functions, leading focuses on a manager's efforts to

Frontline managers often have titles such as supervisor or sales manager.

Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing effectively with others.

__________ is the introduction of new goods and services.

"Cost competitiveness" means pricing your products lower than all competitors' products.