Question 1

To be efficient is to achieve organizational goals. To be effective is to achieve goals with minimum waste of resources.

Accepted Answer

A) True 
 B)False

Question 2

A common complaint about leaders, especially those who are newly-appointed is that they lack which of the following?

Accepted Answer

A)  Emotional understanding 
B)  Empathy 
C)  The ability to receive feedback from subordinates 
D)  Decision making skills 
E)  Self control

Question 3

Which of the following is a way to measure quality?

Accepted Answer

A)  Product performance 
B)  Customer service 
C)  Reliability 
D)  Aesthetics 
E)  All of the above can be used to measure quality.

Question 4

Building a dynamic organization is another way of describing which function of management?

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Leading 
D)  Controlling 
E)  Staffing

Question 5

Using personal technology such as a BlackBerry, means that you must be available all of the time to do the best job possible.

Accepted Answer

A) True 
 B)False

Question 6

When you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits, you are acting as a(n)

Accepted Answer

A)  active contributor in a productive relationship. 
B)  agent for social capital. 
C)  passive employee. 
D)  example of an emotionally intelligent employee. 
E)  connected team member.

Question 7

__________ is the excellence of your product.

Accepted Answer

A)  Innovation 
B)  Quality 
C)  Quantity 
D)  Six-sigma 
E)  Customization

Question 8

______________ is the process of working with people and resources to accomplish organizational goals.

Accepted Answer

A)  Planning 
B)  Management 
C)  Controlling 
D)  Decision making 
E)  Collaboration

Question 9

A manager's ability to stimulate people to be high performers is referred to as

Accepted Answer

A)  planning. 
B)  organizing. 
C)  leading. 
D)  controlling. 
E)  monitoring.

Question 10

Top-level managers focus on

Accepted Answer

A)  long-term survival of an organization. 
B)  translating goals and objectives into specific activities. 
C)  managing frontline managers. 
D)  supervising non-management employees. 
E)  initiating new daily activities.

Question 11

Which of the following is one of the key elements that make the current business landscape different from the past?

Accepted Answer

A)  Diversity 
B)  Collaboration across organizational boundaries 
C)  Quality 
D)  Cost competitiveness 
E)  Speed

Question 12

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Accepted Answer

A) True 
 B)False

Exam 1: Managing in a Global World

To be efficient is to achieve organizational goals. To be effective is to achieve goals with minimum waste of resources.

A common complaint about leaders, especially those who are newly-appointed is that they lack which of the following?

Which of the following is a way to measure quality?

Building a dynamic organization is another way of describing which function of management?

Using personal technology such as a BlackBerry, means that you must be available all of the time to do the best job possible.

When you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits, you are acting as a(n)

__________ is the excellence of your product.

______________ is the process of working with people and resources to accomplish organizational goals.

A manager's ability to stimulate people to be high performers is referred to as

Top-level managers focus on

Which of the following is one of the key elements that make the current business landscape different from the past?

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.