Question 1

The most significant award for Denny's achievements came from:

Accepted Answer

A)   Family digest magazine
B)   Latina style magazine
C)   Fortune magazine
D)   Asian Enterprise magazine C

Question 2

Organizations that have provided sensitivity training and workshops to their employees have noticed a decreased familiarity and increased bias against members of out-groups.

Accepted Answer

A) True 
 B)False  False

Question 3

What statement is not true about diversity within the organizations?

Accepted Answer

A)   It utilizes continuous, multi-way communication methods, such as open management-employee meetings and open e-mail communications, to learn of its employees' concerns and expectations.
B)   It is based on a pluralistic value frame that relies on mutual respect and equal contributions of different cultural perspectives to the organization's values and norms.
C)   It emphasizes the organization's internal relations with its own employees
D)   It fosters the perception that all workers need to conform to pre-established organizational values and norms. D

Question 4

Surveys of diversity initiatives in selected multinational corporations indicate that these companies are planning, implementing, and evaluating a large number and variety of diversity initiatives in the United States only.

Accepted Answer

A) True 
 B)False

Question 5

Numerous lawsuits have been filed against Denny's since the 1993 class action cases. The plaintiffs were:

Accepted Answer

A)   Police officers
B)   Students
C)   Clergy
D)   All of the above

Question 6

In addition to actively recruiting members of diverse groups, the most common approach to diversity within work organizations is providing _____________ training and workshops to employees.

Accepted Answer

A)   Leadership
B)   Sensitivity
C)   Strategic Planning
D)   Customer Service

Question 7

In 1995, Denny's enacted a _____________________ that was developed to significantly grow the company's diversity supplier base and provide essential links between diverse suppliers and corporate entities.

Accepted Answer

A)   Employee Diversity Initiative
B)   Supplier Diversity Initiative
C)   Motivational Initiative
D)   None of the above

Question 8

What distinguishes an inclusive workplace from an organization that merely implements diversity initiatives?

Accepted Answer

A)   A comprehensive approach to diversity that is part of an overall organizational strategy.
B)   The composition of its workforce
C)   The number of managers that represent diverse populations
D)   Regular trainings for managers on diversity management

Question 9

The main benefits for organizations in the implementation of the inclusive workplace approach at level I is:

Accepted Answer

A)   Business growth and productivity
B)   Cost savings (e.g., lower turnover, less absenteeism) 
C)   Positive image with employees, customers and financial institutions
D)   All of the above

Question 10

Denny's had to absorb operational expenses associated with its class action settlement. Under the consent of decree from the settlement, Denny's was required to:

Accepted Answer

A)   Develop and administer a nondiscrimination training program.
B)   Retain a civil rights monitor.
C)   Test franchise and company-owned restaurants to ensure compliance with the consent decree.
D)   All of the above
E)   None of the above

Question 11

Despite the changes made at Denny's, legal trouble still persisted. Describe one of the numerous lawsuits filed against the company since the 1993 class-action cases.

Accepted Answer

The answer of Despite the changes made at Denny's, legal...

Question 12

Denny's has won awards for being a friendly place for women and minorities to eat and work.

Accepted Answer

A) True 
 B)False

Question 13

How does the Denny's Inc. example relate to the inclusive workplace model level I?

Accepted Answer

The answer of How does the Denny's Inc. example relate...

Question 14

The effort of Denny's to transform itself into a welcoming place to work has been recognized by many organizations. Denny's has won awards from:

Accepted Answer

A)   Latina Style magazine
B)   Family Digest magazine
C)   National Association of Female Executives
D)   Asian Enterprise Magazine
E)   All of the above

Question 15

What financial services company was headquartered in Bellville, South Africa and developed an employment equity policy as required by the country's 1996 Employment Equity Act?

Accepted Answer

A)   Zurich
B)   Sanlam
C)   Mazars
D)   Sonatrach

Question 16

To let the public know about all of the changes and to recapture some of its lost customer base, Denny's spent several million dollars on _______________.

Accepted Answer

A)   Training for staff on diversity.
B)   An ad campaign targeting minority customers.
C)   New leadership to oversee the diversity issues.
D)   None of the above

Question 17

In _____________, corporate diversity trainings are quite popular, with more than one-half of all companies providing diversity training to their employees.

Accepted Answer

A)   Europe
B)   Japan
C)   The United States
D)   South America

Question 18

Jim Adamson, CEO of Denny's, was hired to improve the diversity woes at Denny's. His first task was to:

Accepted Answer

A)   Fire all Denny's current staff
B)   Have all the Denny's staff go through a diversity training
C)   Create a chief diversity officer position.
D)   None of the above

Question 19

Denny's was selected for the 2006 and 2007 Black Enterprise 40 Best Companies for Diversity.

Accepted Answer

A) True 
 B)False

Question 20

The main barrier(s) of implementing the inclusive workplace approach level I, include:

Accepted Answer

A)   Prejudice (biased views) 
B)   Perception of threat to the job security
C)   Discrimination (biased behaviors) 
D)   All of the above

Exam 12: The Inclusive Workplace: Level 1: Inclusion Through Diversity Within the Work Organization

The most significant award for Denny's achievements came from:

Organizations that have provided sensitivity training and workshops to their employees have noticed a decreased familiarity and increased bias against members of out-groups.

What statement is not true about diversity within the organizations?

Surveys of diversity initiatives in selected multinational corporations indicate that these companies are planning, implementing, and evaluating a large number and variety of diversity initiatives in the United States only.

Numerous lawsuits have been filed against Denny's since the 1993 class action cases. The plaintiffs were:

In addition to actively recruiting members of diverse groups, the most common approach to diversity within work organizations is providing _____________ training and workshops to employees.

In 1995, Denny's enacted a _____________________ that was developed to significantly grow the company's diversity supplier base and provide essential links between diverse suppliers and corporate entities.

What distinguishes an inclusive workplace from an organization that merely implements diversity initiatives?

The main benefits for organizations in the implementation of the inclusive workplace approach at level I is:

Denny's had to absorb operational expenses associated with its class action settlement. Under the consent of decree from the settlement, Denny's was required to:

Despite the changes made at Denny's, legal trouble still persisted. Describe one of the numerous lawsuits filed against the company since the 1993 class-action cases.

Denny's has won awards for being a friendly place for women and minorities to eat and work.

How does the Denny's Inc. example relate to the inclusive workplace model level I?

The effort of Denny's to transform itself into a welcoming place to work has been recognized by many organizations. Denny's has won awards from:

What financial services company was headquartered in Bellville, South Africa and developed an employment equity policy as required by the country's 1996 Employment Equity Act?

To let the public know about all of the changes and to recapture some of its lost customer base, Denny's spent several million dollars on _______________.

In _____________, corporate diversity trainings are quite popular, with more than one-half of all companies providing diversity training to their employees.

Jim Adamson, CEO of Denny's, was hired to improve the diversity woes at Denny's. His first task was to:

Denny's was selected for the 2006 and 2007 Black Enterprise 40 Best Companies for Diversity.

The main barrier(s) of implementing the inclusive workplace approach level I, include: