Question 1

This mental model is focused exclusive on elements of the situation directly related to the task, such as whether progress on the agenda is being made.

Accepted Answer

A)   Social-emotional mental model
B)   Task-focused mental model
C)   Cultural mental model
D)   Relational mental model B

Question 2

Research suggests that gender differences can be quite ____________, emerging in some studies but not others.

Accepted Answer

A)   Inconsequential
B)   Inconsistent
C)   Consistent
D)   Consequential B

Question 3

Successful cross-cultural communication relies on many shared understandings about

Accepted Answer

A)   Emotional displays
B)   Indirect cues
C)   Face
D)   All of the above D

Question 4

"The public self-image that every member of society wants to claim for him/herself" refers to:

Accepted Answer

A)   Harmony
B)   Individualism
C)   Face
D)   Relationship

Question 5

The difference between the literal meaning of what one says (semantic meaning) and the intended meaning is referred to as ______________________.

Accepted Answer

A)   Direct Communication
B)   Indirect Communication
C)   Nonverbal Communication
D)   None of the above

Question 6

This mental model focuses attention and effort on emotional and interpersonal concerns.

Accepted Answer

A)   Relational mental models
B)   Task-focused mental models
C)   Cultural mental models
D)   Social-emotional mental models

Question 7

When people are "out of sync" in their nonverbal gestures as a result of diversity in relational mental models, it can decrease levels of anxiety and can actually improve one's performance in the situation.

Accepted Answer

A) True 
 B)False

Question 8

Individualistic cultures also tend to have:

Accepted Answer

A)   A high-context orientation
B)   A low context orientation
C)   A individualistic cultures
D)   No associations

Question 9

What country below is a member of low-context cultures:

Accepted Answer

A)   China
B)   Japan
C)   Chile
D)   United States

Question 10

Box 9.2: What Just Happened in That Meeting? Cultural differences were found in their ability to recall task-related information such as progress on the agenda or questions raised, although there was no significant difference in their memory for interpersonal dynamics.

Accepted Answer

A) True 
 B)False

Question 11

Cross-cultural communication relies on many shared understandings about emotional displays.

Accepted Answer

A) True 
 B)False

Question 12

____________ allows people to coordinate thought and action by creating shared expectations about how a social interaction should unfold, what behaviors are appropriate, and which elements of an interaction are important to notice.

Accepted Answer

A)   Cultural mental models
B)   Task-focused mental models
C)   Relational mental models
D)   Social-emotional mental models

Question 13

In a survey conducted in the United States, China, and Korea, Neuman and his colleagues (2004) asked managers and business students to what extent task and relationship conflict were a roadblock to success. Only the Europeans and Americans, and particularly men, had a different belief about the effects of relationship conflict.

Accepted Answer

A) True 
 B)False

Question 14

In _____________, in particular, acting "professional" means suppressing authentic displays of social emotionality, maintaining a divide between one's work and personal life, and not letting interpersonal issues stand in the way.

Accepted Answer

A)   France
B)   the United States
C)   Japan
D)   Canada

Question 15

Indirectness is an important communicative strategy that varies according to

Accepted Answer

A)   Individualism
B)   Cultural context
C)   Collectivism
D)   All of the above

Question 16

Box 9.3: Exchanging business cards is a decades-old tradition within the business community - a tradition that originated in the United States and ________.

Accepted Answer

A)   South America
B)   Europe
C)   Asia
D)   Canada

Question 17

Box 9.3: Exchanging business cards is a decade old tradition within the business community. The reason for this custom was straightforward: to provide the very basic information about the bearer of the card, so that the other person would remember the card owner's name, job title, company, etc. Is this approach considered relationship mental model or task oriented and why?

Accepted Answer

The answer of Box 9.3: Exchanging business cards is a...

Question 18

There are no gender differences in interpersonal styles.

Accepted Answer

A) True 
 B)False

Question 19

Morris and his colleagues (2008) investigated the overlap between work and social ties among Citibank employees in Spain, China, Germany and the United States. Based on the study, which population was significantly less likely to show overlap between work, friends and family?

Accepted Answer

A)   China
B)   Spain
C)   United States
D)   Germany

Question 20

An important theoretical construct used to differentiate among cultural communication styles involves the continuum of:

Accepted Answer

A)   Low-context to high-context
B)   Individualism and collectivism
C)   Independence and Interdependence
D)   All of the above

Exam 9: Interpersonal Relationships in a Global Work Context

This mental model is focused exclusive on elements of the situation directly related to the task, such as whether progress on the agenda is being made.

Research suggests that gender differences can be quite ____________, emerging in some studies but not others.

Successful cross-cultural communication relies on many shared understandings about

"The public self-image that every member of society wants to claim for him/herself" refers to:

The difference between the literal meaning of what one says (semantic meaning) and the intended meaning is referred to as ______________________.

This mental model focuses attention and effort on emotional and interpersonal concerns.

When people are "out of sync" in their nonverbal gestures as a result of diversity in relational mental models, it can decrease levels of anxiety and can actually improve one's performance in the situation.

Individualistic cultures also tend to have:

What country below is a member of low-context cultures:

Box 9.2: What Just Happened in That Meeting? Cultural differences were found in their ability to recall task-related information such as progress on the agenda or questions raised, although there was no significant difference in their memory for interpersonal dynamics.

Cross-cultural communication relies on many shared understandings about emotional displays.

____________ allows people to coordinate thought and action by creating shared expectations about how a social interaction should unfold, what behaviors are appropriate, and which elements of an interaction are important to notice.

In _____________, in particular, acting "professional" means suppressing authentic displays of social emotionality, maintaining a divide between one's work and personal life, and not letting interpersonal issues stand in the way.

Indirectness is an important communicative strategy that varies according to

Box 9.3: Exchanging business cards is a decades-old tradition within the business community - a tradition that originated in the United States and ________.

There are no gender differences in interpersonal styles.

Morris and his colleagues (2008) investigated the overlap between work and social ties among Citibank employees in Spain, China, Germany and the United States. Based on the study, which population was significantly less likely to show overlap between work, friends and family?

An important theoretical construct used to differentiate among cultural communication styles involves the continuum of: