Question 1

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock.
-Joe misses the one o'clock meeting because he misunderstood which meeting Mary was referring to. Joe forgot to ask Mary to clarify which meeting she meant. Joe's misunderstanding therefore occurred due to a lack of ________.

Accepted Answer

A)   encoding
B)   decoding
C)   noise
D)   feedback
E)   channel D

Question 2

What are the four functions of communication?

Accepted Answer

Communication serves four major functions within a group or organization: control, motivation, emotional expression, and information.
a) Communication acts to control member behavior in several ways.
b) Communication fosters motivation by clarifying to employees what is to be done, how well they are doing, and what can be done to improve performance if it's sub par.
c) For many employees, their work group is a primary source for social interaction.
d) Finally, communication facilitates decision making by providing information.

Question 3

What small-group network best serves to promote high member satisfaction?

Accepted Answer

A)   direct
B)   circle
C)   wheel
D)   all-channel
E)   box D

Question 4

With regard to the grapevine, a manager should try to ________.

Accepted Answer

A)   ignore it
B)   destroy it
C)   limit its range and impact
D)   use it to your advantage
E)   all of the above

Question 5

When engaging in upward communication an employee should not ________.

Accepted Answer

A)   reduce distractions
B)   communicate in headlines
C)   support ideas with action
D)   prepare a speech
E)   prepare an agenda

Question 6

What are the benefits and drawbacks of e-mail?

Accepted Answer

The answer of What are the benefits and drawbacks of...

Question 7

Which of the following is most likely to help reduce misperceptions when communicating with people from a different culture?

Accepted Answer

A)   Assume similarity until differences are proven.
B)   Emphasize interpretation rather than evaluation and descriptions.
C)   See the other's point of view.
D)   Treat your interpretations as a confirmed hypothesis.
E)   Make judgments quickly and decisively.

Question 8

Electronic communication includes all of the following except ________.

Accepted Answer

A)   text messaging
B)   teleconferencing
C)   video conferencing
D)   e-mail
E)   blogs

Question 9

Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are nondescript.

Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.

-The mistakes committed by the sales staff suggest that sales personnel are probably experiencing which of the following as a result of their intensive training?

Accepted Answer

A)   filtering
B)   lack of feedback
C)   information overload
D)   defensiveness
E)   selective perception

Question 10

Which of the following is not a characteristic of nonverbal communication?

Accepted Answer

A)   intonation
B)   universal meaning
C)   facial expression
D)   physical distance
E)   meaningful information.

Question 11

What are the three basic methods of interpersonal communication?

Accepted Answer

The answer of What are the three basic methods of...

Question 12

Technology-based communication, like electronic mail, is the least rich form of written communication.

Accepted Answer

A) True 
 B)False

Question 13

Which electronic communications tool is updated daily?

Accepted Answer

A)   blogs
B)   networking software
C)   e-mail
D)   text messaging
E)   instant messaging

Question 14

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock.
-The telephone is the ________.

Accepted Answer

A)   sender
B)   receiver
C)   medium
D)   message
E)   decoder

Question 15

List and explain four of the barriers to effective communication.

Accepted Answer

The answer of List and explain four of the barriers...

Question 16

The ________ communication network is best illustrated by self-managed teams.

Accepted Answer

A)   wheel
B)   all-channel
C)   interpersonal
D)   circle
E)   box

Question 17

The advantages of oral communication are precision and tangibility.

Accepted Answer

A) True 
 B)False

Question 18

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Accepted Answer

A) True 
 B)False

Question 19

Peter is working on a project. He feels that the parameters need to be changed to meet the client specifications. First he must talk to his immediate supervisor, who then discusses the issue with her department director. Peter is most likely part of which type of small-group network?

Accepted Answer

A)   vertical
B)   direct
C)   chain
D)   all-channel
E)   box

Question 20

When all communication is channeled through one central figure, a ________ communication network exists.

Accepted Answer

A)   direct
B)   chain
C)   lateral
D)   wheel
E)   box

Exam 11: Communication

What are the four functions of communication?

What small-group network best serves to promote high member satisfaction?

With regard to the grapevine, a manager should try to ________.

When engaging in upward communication an employee should not ________.

What are the benefits and drawbacks of e-mail?

Which of the following is most likely to help reduce misperceptions when communicating with people from a different culture?

Electronic communication includes all of the following except ________.

Which of the following is not a characteristic of nonverbal communication?

What are the three basic methods of interpersonal communication?

Technology-based communication, like electronic mail, is the least rich form of written communication.

Which electronic communications tool is updated daily?

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. -The telephone is the ________.

List and explain four of the barriers to effective communication.

The ________ communication network is best illustrated by self-managed teams.

The advantages of oral communication are precision and tangibility.

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Peter is working on a project. He feels that the parameters need to be changed to meet the client specifications. First he must talk to his immediate supervisor, who then discusses the issue with her department director. Peter is most likely part of which type of small-group network?

When all communication is channeled through one central figure, a ________ communication network exists.