Question 1

Coordination of effort,common goal,division of labour,and hierarchy of authority constitute an organization.

Accepted Answer

A) True 
 B)False

Question 2

The hierarchy of authority specifies that each employee will become better at performing standardized tasks over time.

Accepted Answer

A) True 
 B)False

Question 3

The challenge in business is to achieve a workable balance between an extreme centralized and extreme decentralized system.

Accepted Answer

A) True 
 B)False

Question 4

A functional department structure is grouped by product line or service category.

Accepted Answer

A) True 
 B)False

Question 5

A(n)_____________ system is said to be relatively self-sufficient.

Accepted Answer

A)  closed 
B)  psychological 
C)  open 
D)  traditional 
E)  cognitive

Question 6

Alicia,a worker at Canada Post,helps to provide research,advice,and recommendations to line managers.What is Alicia's role in the organization?

Accepted Answer

A)  line manager 
B)  staff personnel 
C)  closed system manager 
D)  open system manager 
E)  learning organization manager

Question 7

Decentralized decision making occurs when

Accepted Answer

A)  decisions are made by middle- and lower-level managers 
B)  decisions are made by senior managers 
C)  decisions are made by each employee 
D)  decisions are made by the board 
E)  decisions are made by the teams

Question 8

Work is organized by

Accepted Answer

A)  coordination of effort 
B)  a common goal 
C)  division of labour 
D)  a hierarchy of authority 
E)  coordination of effort,a common goal,division of labour,and a hierarchy of authority

Question 9

The division of labour,a hierarchy of authority,a framework of rules,and administrative impersonality is the foundation of _____________ theory of bureaucracy.

Accepted Answer

A)  Maslow's 
B)  Weber's 
C)  Gardner's 
D)  Tuckman's 
E)  Bruner's

Question 10

Organic organizations tend to be successful when the environment is

Accepted Answer

A)  stable 
B)  certain 
C)  unstable and uncertain 
D)  stable and certain 
E)  unstable and certain

Question 11

The approach to decision making in an organic organization is

Accepted Answer

A)  contingency 
B)  decentralized 
C)  centralized 
D)  bounded rationality 
E)  limited rationality

Question 12

Company Ajax set up a division in Quebec to serve the French-speaking customers.Which departmentation structure is this an example of?

Accepted Answer

A)  functional 
B)  product 
C)  matrix 
D)  geographic 
E)  customer

Question 13

A contemporary structure that has work redirected to an outside company is called a(n)

Accepted Answer

A)  network organization 
B)  cross-functional team structure 
C)  outsourcing structure 
D)  virtual organization 
E)  matrix structure

Question 14

A narrow span of control may mean closer supervision and higher administrative costs.

Accepted Answer

A) True 
 B)False

Question 15

Unlike the traditional military/mechanical theorists who downplayed the environment,advocates of the biological model stress organization-environment interaction.

Accepted Answer

A) True 
 B)False

Question 16

According to Max Weber,personnel decisions such as hiring and promoting should be based on competence and not on favoritism.

Accepted Answer

A) True 
 B)False

Question 17

Which effectiveness criterion is also known as the 'healthy systems' approach?

Accepted Answer

A)  goal accomplishment 
B)  internal processes 
C)  strategic constituencies 
D)  strategic satisfaction 
E)  resource acquisition

Exam 12: Communicating in the Digital Age

Coordination of effort,common goal,division of labour,and hierarchy of authority constitute an organization.

The hierarchy of authority specifies that each employee will become better at performing standardized tasks over time.

The challenge in business is to achieve a workable balance between an extreme centralized and extreme decentralized system.

A functional department structure is grouped by product line or service category.

A(n) _____________ system is said to be relatively self-sufficient.

Alicia,a worker at Canada Post,helps to provide research,advice,and recommendations to line managers.What is Alicia's role in the organization?

Decentralized decision making occurs when

Work is organized by

The division of labour,a hierarchy of authority,a framework of rules,and administrative impersonality is the foundation of _____________ theory of bureaucracy.

Organic organizations tend to be successful when the environment is

The approach to decision making in an organic organization is

Company Ajax set up a division in Quebec to serve the French-speaking customers.Which departmentation structure is this an example of?

A contemporary structure that has work redirected to an outside company is called a(n)

A narrow span of control may mean closer supervision and higher administrative costs.

Unlike the traditional military/mechanical theorists who downplayed the environment,advocates of the biological model stress organization-environment interaction.

According to Max Weber,personnel decisions such as hiring and promoting should be based on competence and not on favoritism.

Which effectiveness criterion is also known as the 'healthy systems' approach?