One Tool Available for Services When Dealing with Capacity Management

Multiple Choice

One tool available for services when dealing with capacity management is to use __________ to charge different prices during different times of the day or the week to help match the supply and demand for their services.

A) variable hours of operation-opening or closing a store at different times
B) sales promotion incentives such as coupons
C) off-peak pricing
D) build-to-order service delivery systems
E) rationing