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    Exam 39: Customer Attraction, Satisfaction, and Retention Strategies
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    Shareholder Value Is Created by
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Shareholder Value Is Created by

Question 36

Question 36

Multiple Choice

Shareholder value is created by


A) investment in employee training.
B) increasing staffing at the point of sale/service.
C) satisfied customers who spend more.
D) employing profit-sharing plans.
E) return on investment.

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