Multiple Choice
In a customer-centric company, customer relations is the responsibility of
A) the marketing department.
B) the sales department.
C) the customer service department.
D) the call centre.
E) all employees.
Correct Answer:
Verified
Correct Answer:
Verified
Q28: It is the customer who determines what
Q29: A customer-centric approach<br>A) emphasizes selling products to
Q30: McDonald's was the first organization in its
Q31: McDonald's constantly tries new ventures, such as
Q32: GE Healthcare's consulting services value proposition failed
Q34: Product-centric organizations look at the number of
Q35: GE Healthcare tried to differentiate a commodity
Q36: List the four key building blocks of
Q37: Instead of focusing on cost-cutting to achieve
Q38: When Greystone Property Management's senior managers developed