Question 1

A key word in social business is "conversations."

Accepted Answer

A) True 
 B)False

Question 2

Order fulfillment involves all of the following business processes except:

Accepted Answer

A) checking the customer's credit. 
B) assembling the product. 
C) submitting the order. 
D) making customers aware of the product. 
E) shipping the product. 
A) checking the customer's credit. 
B) assembling the product. 
C) submitting the order. 
D) making customers aware of the product. 
E) shipping the product.

Question 3

Supply chain management systems are more externally oriented than enterprise systems.

Accepted Answer

A) True 
 B)False

Question 4

How can a good CRM system increase profits for a company?

Accepted Answer

Customer relationship management uses in

Question 5

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

Accepted Answer

A) MIS 
B) TPS 
C) ESS 
D) DSS 
E) KMS 
A) MIS 
B) TPS 
C) ESS 
D) DSS 
E) KMS

Question 6

An ESS supports which of the following?

Accepted Answer

A) Long-range planning activities of senior management 
B) Knowledge and data workers in an organization 
C) Decision making and administrative activities of middle managers 
D) Day-to-day processes of production 
E) Transactional needs of the organization 
A) Long-range planning activities of senior management 
B) Knowledge and data workers in an organization 
C) Decision making and administrative activities of middle managers 
D) Day-to-day processes of production 
E) Transactional needs of the organization

Question 7

What are cross-functional business processes? Give an example.

Accepted Answer

Cross-functional processes are those tha

Question 8

A DSS is most commonly used by the operations management level of an organization.

Accepted Answer

A) True 
 B)False

Question 9

The pet products chain you work for,Pets Galore,has noticed that one of its brands of dog food is not selling nearly as well as anticipated.What information systems of the business will you use to determine the reason for the poor sales? Discuss what information you will retrieve from which system.Which of the information systems will be most important for your analysis? Which of the systems will be least important?

Accepted Answer

You might query operational level TPS to

Question 10

According to the chapter case,ABB decided to switch from its existing corporate intranet for all of the following reasons except:

Accepted Answer

A) the intranet was too expensive to maintain. 
B) the intranet was too static and outmoded to meet its current needs. 
C) the intranet had poor capabilities for searching for information. 
D) the intranet lacked collaboration tools. 
E) the intranet was confusing and inefficient. 
A) the intranet was too expensive to maintain. 
B) the intranet was too static and outmoded to meet its current needs. 
C) the intranet had poor capabilities for searching for information. 
D) the intranet lacked collaboration tools. 
E) the intranet was confusing and inefficient.

Question 11

A website that allows citizens to file taxes online is a form of ________.

Accepted Answer

The answer of A website that allows citizens to file...

Question 12

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

Accepted Answer

A) True 
 B)False

Question 13

How do collaborative business culture and business processes differ from "command-and-control" firms?

Accepted Answer

In command-and-control organizations,the

Question 14

Operational managers use ESS primarily to solve specific problems.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is an example of a cross-functional business process?

Accepted Answer

A) Identifying customers 
B) Transporting the product 
C) Creating a new product 
D) Assembling a product 
E) Paying creditors 
A) Identifying customers 
B) Transporting the product 
C) Creating a new product 
D) Assembling a product 
E) Paying creditors

Question 16

You manage the IT department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

Accepted Answer

A) CRM 
B) Enterprise system 
C) Extranet 
D) Intranet 
E) MIS 
A) CRM 
B) Enterprise system 
C) Extranet 
D) Intranet 
E) MIS

Question 17

A ________ is a senior manager who oversees the use of IT in the firm.

Accepted Answer

A) CEO 
B) CFO 
C) CIO 
D) CTO 
E) CKO 
A) CEO 
B) CFO 
C) CIO 
D) CTO 
E) CKO

Question 18

Which of the following types of system would you use to manage relationships with your customers?

Accepted Answer

A) CRM 
B) MIS 
C) CLE 
D) CLU 
E) KMS 
A) CRM 
B) MIS 
C) CLE 
D) CLU 
E) KMS

Question 19

Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

Accepted Answer

A) MIS 
B) TPS 
C) UPS 
D) DSS 
E) CRM 
A) MIS 
B) TPS 
C) UPS 
D) DSS 
E) CRM

Question 20

According to the chapter case,which of the following statements about Cisco's IX5000 telepresence system is not true?

Accepted Answer

A) No special changes to a room are required to install the IX5000 system. 
B) A six-seat IX500 system costs about $500,000. 
C) The IX5000 system is able to capture an entire room in fine detail. 
D) The IX5000 system needs only half the power,installation time,and data transmission capacity (bandwidth)as Cisco's previous telepresence systems. 
E) Produban was the first company to deploy the IX5000 system. 
A) No special changes to a room are required to install the IX5000 system. 
B) A six-seat IX500 system costs about $500,000. 
C) The IX5000 system is able to capture an entire room in fine detail. 
D) The IX5000 system needs only half the power,installation time,and data transmission capacity (bandwidth)as Cisco's previous telepresence systems. 
E) Produban was the first company to deploy the IX5000 system.

A key word in social business is "conversations."

Order fulfillment involves all of the following business processes except:

Supply chain management systems are more externally oriented than enterprise systems.

How can a good CRM system increase profits for a company?

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

An ESS supports which of the following?

What are cross-functional business processes? Give an example.

A DSS is most commonly used by the operations management level of an organization.

According to the chapter case,ABB decided to switch from its existing corporate intranet for all of the following reasons except:

A website that allows citizens to file taxes online is a form of ________.

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

How do collaborative business culture and business processes differ from "command-and-control" firms?

Operational managers use ESS primarily to solve specific problems.

Which of the following is an example of a cross-functional business process?

You manage the IT department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

A ________ is a senior manager who oversees the use of IT in the firm.

Which of the following types of system would you use to manage relationships with your customers?

Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

According to the chapter case,which of the following statements about Cisco's IX5000 telepresence system is not true?

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 2: Global E-Business and Collaboration

A key word in social business is "conversations."

Order fulfillment involves all of the following business processes except:

Supply chain management systems are more externally oriented than enterprise systems.

How can a good CRM system increase profits for a company?

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

An ESS supports which of the following?

What are cross-functional business processes? Give an example.

A DSS is most commonly used by the operations management level of an organization.

According to the chapter case,ABB decided to switch from its existing corporate intranet for all of the following reasons except:

A website that allows citizens to file taxes online is a form of ________.

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

How do collaborative business culture and business processes differ from "command-and-control" firms?

Operational managers use ESS primarily to solve specific problems.

Which of the following is an example of a cross-functional business process?

You manage the IT department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

A ________ is a senior manager who oversees the use of IT in the firm.

Which of the following types of system would you use to manage relationships with your customers?

Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

According to the chapter case,which of the following statements about Cisco's IX5000 telepresence system is not true?

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters