Question 1

A(n)________ is typically a major source of data for other systems.

Accepted Answer

A) TPS 
B) MIS 
C) ESS 
D) DSS 
E) KMS 
A) TPS 
B) MIS 
C) ESS 
D) DSS 
E) KMS

Question 2

Producing a bill of materials is a business process in which of the following functional areas?

Accepted Answer

A) Finance and accounting 
B) Human resources 
C) Manufacturing and production 
D) Research and development 
E) Sales and marketing 
A) Finance and accounting 
B) Human resources 
C) Manufacturing and production 
D) Research and development 
E) Sales and marketing

Question 3

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

Accepted Answer

A) True 
 B)False

Question 4

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Accepted Answer

A) CTO 
B) CSO 
C) CKO 
D) CPO 
E) CEO 
A) CTO 
B) CSO 
C) CKO 
D) CPO 
E) CEO

Question 5

Which of the following statements about collaboration is not true?

Accepted Answer

A) In business,a collaboration can last as little as a few minutes. 
B) Business collaboration relies on the formation of teams that are assigned a specific task or goal. 
C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure. 
D) One business benefit of collaboration is improved innovation. 
E) Businesses need special systems for collaboration. 
A) In business,a collaboration can last as little as a few minutes. 
B) Business collaboration relies on the formation of teams that are assigned a specific task or goal. 
C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure. 
D) One business benefit of collaboration is improved innovation. 
E) Businesses need special systems for collaboration.

Question 6

Which of the following job categories is expected to experience the most growth over the next eight years?

Accepted Answer

A) Computer support specialists 
B) Software engineers 
C) Systems analysts 
D) Computer programmers 
E) Database administrators 
A) Computer support specialists 
B) Software engineers 
C) Systems analysts 
D) Computer programmers 
E) Database administrators

Question 7

________ allows you to communicate with avatars using text messaging.

Accepted Answer

A) A virtual world 
B) Screen sharing 
C) Collaborative writing 
D) A large audience Webinar 
E) Telepresence 
A) A virtual world 
B) Screen sharing 
C) Collaborative writing 
D) A large audience Webinar 
E) Telepresence

Question 8

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

Accepted Answer

A) MIS 
B) TPS 
C) DSS 
D) KMS 
E) RPS 
A) MIS 
B) TPS 
C) DSS 
D) KMS 
E) RPS

Question 9

Which of the following statements regarding IBM Notes is not true?

Accepted Answer

A) It began as an e-mail and messaging client. 
B) It is a widely used collaboration tool at larger firms. 
C) It provides capabilities for wikis and microblogging. 
D) It provides tools for full version control of all company documentation. 
E) It is designed to provide security for sensitive corporate information. 
A) It began as an e-mail and messaging client. 
B) It is a widely used collaboration tool at larger firms. 
C) It provides capabilities for wikis and microblogging. 
D) It provides tools for full version control of all company documentation. 
E) It is designed to provide security for sensitive corporate information.

Question 10

A(n)________ system collects data from various key business processes and stores the data in a single,comprehensive data repository,usable by other parts of the business.

Accepted Answer

A) transaction processing 
B) enterprise 
C) automatic reporting 
D) management information 
E) knowledge management 
A) transaction processing 
B) enterprise 
C) automatic reporting 
D) management information 
E) knowledge management

Question 11

An information systems manager:

Accepted Answer

A) writes software instructions for computers. 
B) acts as liaison between the information systems group and the rest of the organization. 
C) translates business problems into information requirements. 
D) manages data entry staff. 
E) oversees the company's security policy. 
A) writes software instructions for computers. 
B) acts as liaison between the information systems group and the rest of the organization. 
C) translates business problems into information requirements. 
D) manages data entry staff. 
E) oversees the company's security policy.

Question 12

________ is a collaboration tool that supports remote (different place),synchronous (same time)collaboration.

Accepted Answer

A) Video conferencing 
B) E-mail 
C) A MUD 
D) A wall display 
E) A virtual world 
A) Video conferencing 
B) E-mail 
C) A MUD 
D) A wall display 
E) A virtual world

Question 13

Describe the role of IT governance within the firm.

Accepted Answer

IT governance is the management of how t

Question 14

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

Accepted Answer

A) True 
 B)False

Question 15

You have been hired by BizCom,a business communications consultancy that services many clients in different industries throughout the United States,to help it improve its profit margin.BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications,typically delivered via documentation in different media.The company has approximately 50 consultants,all of whom are located in its central headquarters in Alexandria,Virginia.What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

Accepted Answer

A) An extranet,to enable quick collaboration over the Internet,minimize the time spent communicating with the client,and minimize the amount of paperwork needed 
B) A CRM,to maintain easily accessible customer records to minimize the time spent looking for client data 
C) A KMS,for minimizing redundant work on similar clients 
D) A marketing system,for improving sales levels 
E) A TPS,to help manage all daily activities and transactions 
A) An extranet,to enable quick collaboration over the Internet,minimize the time spent communicating with the client,and minimize the amount of paperwork needed 
B) A CRM,to maintain easily accessible customer records to minimize the time spent looking for client data 
C) A KMS,for minimizing redundant work on similar clients 
D) A marketing system,for improving sales levels 
E) A TPS,to help manage all daily activities and transactions

Question 16

The ________ function is responsible for identifying customers.

Accepted Answer

A) finance and accounting 
B) human resources 
C) manufacturing and production 
D) sales and marketing 
E) distribution and logistics 
A) finance and accounting 
B) human resources 
C) manufacturing and production 
D) sales and marketing 
E) distribution and logistics

Question 17

Identifying customers is a business process handled by the human resources function.

Accepted Answer

A) True 
 B)False

Question 18

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

Accepted Answer

A) True 
 B)False

Question 19

Production tasks are coordinated through the use of social networks in social business.

Accepted Answer

A) True 
 B)False

Question 20

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Accepted Answer

A) True 
 B)False

A(n)________ is typically a major source of data for other systems.

Producing a bill of materials is a business process in which of the following functional areas?

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Which of the following statements about collaboration is not true?

Which of the following job categories is expected to experience the most growth over the next eight years?

________ allows you to communicate with avatars using text messaging.

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

Which of the following statements regarding IBM Notes is not true?

A(n)________ system collects data from various key business processes and stores the data in a single,comprehensive data repository,usable by other parts of the business.

An information systems manager:

________ is a collaboration tool that supports remote (different place),synchronous (same time)collaboration.

Describe the role of IT governance within the firm.

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

The ________ function is responsible for identifying customers.

Identifying customers is a business process handled by the human resources function.

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

Production tasks are coordinated through the use of social networks in social business.

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 2: Global E-Business and Collaboration

A(n)________ is typically a major source of data for other systems.

Producing a bill of materials is a business process in which of the following functional areas?

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Which of the following statements about collaboration is not true?

Which of the following job categories is expected to experience the most growth over the next eight years?

________ allows you to communicate with avatars using text messaging.

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

Which of the following statements regarding IBM Notes is not true?

A(n)________ system collects data from various key business processes and stores the data in a single,comprehensive data repository,usable by other parts of the business.

An information systems manager:

________ is a collaboration tool that supports remote (different place),synchronous (same time)collaboration.

Describe the role of IT governance within the firm.

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

The ________ function is responsible for identifying customers.

Identifying customers is a business process handled by the human resources function.

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

Production tasks are coordinated through the use of social networks in social business.

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications,the Internet,and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters