Exam 13: Communication Tools

A(n) ____________________ gives your work a consistent look and makes the job easier.

When preparing slides for a presentation, use serif styles, such as Times Roman, for all body text; if a sans serif style (such as Arial) is used, apply it only in titles.

When you have a large number of supporting documents such as questionnaires or sampling results, you should put those items in the data section located at the end of the document.

When preparing a written document, use a conversational tone in formal documents and a business tone in informal documents.

The Flesch Reading Ease score measures the average sentence length and the average number of syllables per word and produces a rating level to a U.S. grade-school level.

A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation.

In a report, the executive summary is used to summarize an entire project, including recommendations, in several paragraphs.

All writers must consider ____________________, which analyzes the ease of comprehension by measuring specific characteristics of syllables, words, and sentences.

Most companies now use ____________________ as the main form of internal communication.

Knowing WHAT is expected and when to go into detail is directly related to knowing _____.

Although many authors use a more conversational style for e-mail, users should be aware of some simple rules of netiquette and remember that e-mail messages often are forwarded to other recipients or groups and are as important as any other form of written communications.

Most word processing programs include a(n) ____________________, which is a tool that can detect usage problems and offer suggestions.

For most standard documents, Microsoft suggests writers aim for a Flesch-Kincaid Grade Level score of _____.

E-mail usually is less formal than other written communication, but rules of good grammar, correct spelling, and clear writing still must be followed.

When preparing written communications, ____________________, as in the sentence, "Tom designed the system," should be used whenever possible.

When preparing for a presentation, try to anticipate the questions an audience will ask so a response can be prepared ahead of time.

A spell checker will identify instances when the word "their" is used instead of the word "there."

Overall guidelines for preparing an effective slide presentation include all of the following EXCEPT _____.

To control a presentation, avoid eye contact with the audience and use no humor, but insert irrelevant jokes and make a joke at someone else's expense.

When preparing written communications, ____________________, as in the sentence, "The system was designed by Tom," should be avoided.