Exam 2: Company and Marketing Strategy: Partnering to Build Customer Relationships

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What is a business portfolio? What are the steps involved in business portfolio planning?

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How does strategic planning benefit companies?

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Which of the following is true with regard to cash cows?

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Mission statements should be ________.

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A marketing plan begins with a(n) ________, which presents a brief summary of the main goals and recommendations of the plan for management review.

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Company growth through diversification involves offering modified or new products to the company's current markets.

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What are stars according to the BCG growth-share matrix?

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Ron and Gail plan to lower Fun-Spot's prices in an effort to encourage customers to stay longer, visit more often, and spend more money during each visit. What type of strategy are Ron and Gail planning?

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Each company must divide up the total market, choose the best segments, and design strategies for profitably serving chosen segments. This process involves market segmentation, ________, differentiation, and positioning.

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________ are a type of SBU that often require heavy investments to finance their rapid growth.

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On the BCG matrix, "question marks" are high-growth, high-share businesses or products.

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The collection of businesses and products that make up a company is called its ________.

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Which of the following is NOT an example of product-oriented mission statements?

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A company can ________ an SBU by selling it or phasing it out and using the resources elsewhere.

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The four Cs concept adopts the buyer's view of the market.

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Which of the following is the first step of business portfolio planning?

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Which of the following is NOT an element of the marketing mix?

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Operating control involves checking ongoing performance against the annual plan and taking corrective action when necessary.

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What are the components of a company's marketing mix?

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Mission statements should be market oriented and defined in terms of satisfying basic customer needs.

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