Question 1

A control chart illustrates the limits for the process being controlled.

Accepted Answer

A) True 
 B)False  True

Question 2

Poka-yoke is a reactive approach to quality management.

Accepted Answer

A) True 
 B)False  True

Question 3

Define total quality management (TQM)and describe its importance to small firms.

Accepted Answer

Total quality management is a quality-focused approach to managing manufacturing and service operations.It is concerned with making measurable improvements to all the features or characteristics of a product so as to satisfy the needs of customers.Its goal is zero defects and complete customer satisfaction.Quality may be achieved through properly designing the product and process,using the best raw materials,and excellent performance on the part of the employees.Small businesses must strive for quality in order to compete.TQM gives managers quantifiable methods to use and goals to reach in their quest for excellence.Emphasizing high quality and customer service while the company is small will make it easier to create the appropriate organizational culture.

Question 4

Kareece is working with engineers to set acceptable tolerances in the production of hearing aids.What are Kareece and the engineers setting?

Accepted Answer

A)  design tolerances 
B)  inspection points 
C)  reduction of inspection costs 
D)  inspection standards 
A)  design tolerances 
B)  inspection points 
C)  reduction of inspection costs 
D)  inspection standards

Question 5

One of the objectives of controlling inventory is to maximize sales by ensuring that there is a sufficient assortment of merchandise for display or delivery.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following generally characterizes manufacturing operations?

Accepted Answer

A)  little customer contact and intangible products 
B)  measurable productivity and intangible products 
C)  measurable productivity and little customer contact 
D)  tangible products and measurable productivity 
A)  little customer contact and intangible products 
B)  measurable productivity and intangible products 
C)  measurable productivity and little customer contact 
D)  tangible products and measurable productivity

Question 7

The owner of a small manufacturing plant wants inspectors to check the width and length of a product (within specified tolerances)during the production process.What type of inspection is this?

Accepted Answer

A)  attribute inspection 
B)  work sampling inspection 
C)  100 percent inspection plan 
D)  variable inspection 
A)  attribute inspection 
B)  work sampling inspection 
C)  100 percent inspection plan 
D)  variable inspection

Question 8

What is the advantage of diversifying sources of supply?

Accepted Answer

A)  providing insurance against temporary disruption in supply 
B)  increasing savings through quantity discounts 
C)  facilitating prompt treatment of rush orders 
D)  enabling a firm to get financial aid from suppliers during times of financial stress 
A)  providing insurance against temporary disruption in supply 
B)  increasing savings through quantity discounts 
C)  facilitating prompt treatment of rush orders 
D)  enabling a firm to get financial aid from suppliers during times of financial stress

Question 9

Vanessa is the owner of a salon that provides hair styling,pedicures,and manicures for her clients.Which factor will affect Vanessa's customers' perception of her quality?

Accepted Answer

A)  prices compared to the competition 
B)  speed of her service 
C)  care and concern 
D)  availability of hair products to purchase 
A)  prices compared to the competition 
B)  speed of her service 
C)  care and concern 
D)  availability of hair products to purchase

Question 10

The owner of a coin recognition company encourages discussions between departments and sets up tables in common areas for quality circles.Which of the following would best describe a quality circle at this company?

Accepted Answer

A)  small groups of employees who meet periodically to discuss quality problems 
B)  managers of companies who meet to give prizes for best quality achievement 
C)  leaders of labour unions who meet monthly to discuss workers' environments 
D)  whistleblowers within the company who wish to voice complaints 
A)  small groups of employees who meet periodically to discuss quality problems 
B)  managers of companies who meet to give prizes for best quality achievement 
C)  leaders of labour unions who meet monthly to discuss workers' environments 
D)  whistleblowers within the company who wish to voice complaints

Question 11

It is important that reengineering efforts take on the whole business at once to ensure efforts are coordinated.

Accepted Answer

A) True 
 B)False

Question 12

Martin purchased a four-colour press to transition his printing brokerage from a service to a manufacturing operation.What will the ink be classified as in the production process?

Accepted Answer

A)  input 
B)  throughput 
C)  output 
D)  process 
A)  input 
B)  throughput 
C)  output 
D)  process

Question 13

Inventory management has the same general objective as purchasing: to have the right goods in the right quantities at the right time and place.

Accepted Answer

A) True 
 B)False

Question 14

Even a service firm has an operations process.

Accepted Answer

A) True 
 B)False

Question 15

Tyrell's production department has a very low rejection rate compared to the industry average.Tyrell thinks about what could go wrong and implements corrective features before a rejection occurs.What approach to quality is this called?

Accepted Answer

A)  benchmarking 
B)  poka-yoke 
C)  acceptance sampling 
D)  statistical process control 
A)  benchmarking 
B)  poka-yoke 
C)  acceptance sampling 
D)  statistical process control

Question 16

The kanban and just-in-time inventory systems are similar in nature.

Accepted Answer

A) True 
 B)False

Question 17

What are several factors that influence customers' perceptions of service quality?

Accepted Answer

Answers should include the following six

Question 18

Purchasing constitutes a key part of operations management for most small businesses.

Accepted Answer

A) True 
 B)False

Question 19

Benchmarking is a quality system that requires each worker to maintain a quality record at his or her workplace.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following includes cleaning and lubricating equipment?

Accepted Answer

A)  production control 
B)  supervising and follow-up 
C)  scheduling and dispatching 
D)  preventive maintenance 
A)  production control 
B)  supervising and follow-up 
C)  scheduling and dispatching 
D)  preventive maintenance

A control chart illustrates the limits for the process being controlled.

Poka-yoke is a reactive approach to quality management.

Define total quality management (TQM)and describe its importance to small firms.

Kareece is working with engineers to set acceptable tolerances in the production of hearing aids.What are Kareece and the engineers setting?

One of the objectives of controlling inventory is to maximize sales by ensuring that there is a sufficient assortment of merchandise for display or delivery.

Which of the following generally characterizes manufacturing operations?

The owner of a small manufacturing plant wants inspectors to check the width and length of a product (within specified tolerances)during the production process.What type of inspection is this?

What is the advantage of diversifying sources of supply?

Vanessa is the owner of a salon that provides hair styling,pedicures,and manicures for her clients.Which factor will affect Vanessa's customers' perception of her quality?

The owner of a coin recognition company encourages discussions between departments and sets up tables in common areas for quality circles.Which of the following would best describe a quality circle at this company?

It is important that reengineering efforts take on the whole business at once to ensure efforts are coordinated.

Martin purchased a four-colour press to transition his printing brokerage from a service to a manufacturing operation.What will the ink be classified as in the production process?

Inventory management has the same general objective as purchasing: to have the right goods in the right quantities at the right time and place.

Even a service firm has an operations process.

Tyrell's production department has a very low rejection rate compared to the industry average.Tyrell thinks about what could go wrong and implements corrective features before a rejection occurs.What approach to quality is this called?

The kanban and just-in-time inventory systems are similar in nature.

What are several factors that influence customers' perceptions of service quality?

Purchasing constitutes a key part of operations management for most small businesses.

Benchmarking is a quality system that requires each worker to maintain a quality record at his or her workplace.

Which of the following includes cleaning and lubricating equipment?

Entrepreneurs

Start-Up and the Need for Competitive Advantage

Family Enterprise

Franchising and Buyouts

Developing an Effective Business Plan

Small Business Marketing, Product, and Pricing Strategies

Distribution and Promotional Strategies

Global Marketing

The New Venture Team, Small Firm Management, and Managing Human Resources

Form of Organization and Legal Issues

Selecting a Location and Planning the Facilities

Understanding Financial Statements and Forecasting

Sources of Financing

Managing Growing Firms and Exit Strategies

Filters

Exam 12: Operations Management and Control Systems

A control chart illustrates the limits for the process being controlled.

Poka-yoke is a reactive approach to quality management.

Define total quality management (TQM)and describe its importance to small firms.

Kareece is working with engineers to set acceptable tolerances in the production of hearing aids.What are Kareece and the engineers setting?

One of the objectives of controlling inventory is to maximize sales by ensuring that there is a sufficient assortment of merchandise for display or delivery.

Which of the following generally characterizes manufacturing operations?

The owner of a small manufacturing plant wants inspectors to check the width and length of a product (within specified tolerances)during the production process.What type of inspection is this?

What is the advantage of diversifying sources of supply?

Vanessa is the owner of a salon that provides hair styling,pedicures,and manicures for her clients.Which factor will affect Vanessa's customers' perception of her quality?

The owner of a coin recognition company encourages discussions between departments and sets up tables in common areas for quality circles.Which of the following would best describe a quality circle at this company?

It is important that reengineering efforts take on the whole business at once to ensure efforts are coordinated.

Martin purchased a four-colour press to transition his printing brokerage from a service to a manufacturing operation.What will the ink be classified as in the production process?

Inventory management has the same general objective as purchasing: to have the right goods in the right quantities at the right time and place.

Even a service firm has an operations process.

Tyrell's production department has a very low rejection rate compared to the industry average.Tyrell thinks about what could go wrong and implements corrective features before a rejection occurs.What approach to quality is this called?

The kanban and just-in-time inventory systems are similar in nature.

What are several factors that influence customers' perceptions of service quality?

Purchasing constitutes a key part of operations management for most small businesses.

Benchmarking is a quality system that requires each worker to maintain a quality record at his or her workplace.

Which of the following includes cleaning and lubricating equipment?

Entrepreneurs

Start-Up and the Need for Competitive Advantage

Family Enterprise

Franchising and Buyouts

Developing an Effective Business Plan

Small Business Marketing, Product, and Pricing Strategies

Distribution and Promotional Strategies

Global Marketing

The New Venture Team, Small Firm Management, and Managing Human Resources

Form of Organization and Legal Issues

Selecting a Location and Planning the Facilities

Understanding Financial Statements and Forecasting

Sources of Financing

Managing Growing Firms and Exit Strategies

Filters