Exam 12: Operations Management and Control Systems

A manufacturing company's profits are decreasing,and after a full review the president concludes that his workers are best at managing finished goods inventory and servicing customers extremely well.What should the president have the company do to improve its financial results?

Despite their differences,all operations processes are similar in that they change inputs into outputs.

An artisan supply company's production manager feels that inventory is unbalanced,leading to delayed shipments to their better customers that order higher-end brushes and canvasses.The manager implements an ABC inventory method.How will the supplies be classified under this method?

List six benefits of implementing lean principles.

A small manufacturer's idle capacity is one argument for buying rather than making component parts.

The owner of a small printing plant wishes to begin a preventive maintenance program.What should she plan for?

If management expertise is limited,a small firm should make rather than buy component parts.

Attribute inspection is the determination of product acceptability on the basis of whether it will work.

Which of the following does quality management apply to?

What are some ways to ensure a good working relationship with suppliers,and why is this important to small businesses?

Synchronous management focuses on improving one department at a time within an organization.

Akbar's company sells roses.It is customary for 20% of his entire annual sales to occur on Valentine's Day.What is most critical to Akbar's business to avoid stocking out on this day?

Total quality management (TQM)refers specifically to management of the process of manufacturing.

The term quality may be defined as the manufacture of products that are free of defects.

Statistical process control is the use of statistical methods to assess quality during the operations process.

In order to achieve total quality,each item must be inspected at each step of production.

Martin recently converted his printing brokerage company to a manufacturing process by purchasing a large press.What will Martin notice when he compares the manufacturing processes to the service operation?

Describe the different record-keeping systems.

A manager of a small plumbing company is thinking about installing a total quality management (TQM)program.What should the manager be aware of if TQM is installed?

Explain the nature and value of ABC inventory analysis.