Question 1

The extent to which the replacement parts of a car match the original equipment manufacturer components is an example of a product's reliability.

Accepted Answer

A) True 
 B)False

Question 2

The ability to handle several responsibilities simultaneously is a definition of:

Accepted Answer

A)  efficiency. 
B)  effectiveness. 
C)  activity log. 
D)  multitasking. 
E)  operations. 
A)  efficiency. 
B)  effectiveness. 
C)  activity log. 
D)  multitasking. 
E)  operations.

Question 3

Features are the primary measurable operating characteristics of a product, while performance comes second.

Accepted Answer

A) True 
 B)False

Question 4

The tasks which are critical to an individual's well-being and are present in the important/not urgent quadrant of the time-management matrix are found in:

Accepted Answer

A)  quadrant 1. 
B)  quadrant 2. 
C)  quadrant 3. 
D)  quadrant 4. 
E)  quadrant 5. 
A)  quadrant 1. 
B)  quadrant 2. 
C)  quadrant 3. 
D)  quadrant 4. 
E)  quadrant 5.

Question 5

The three types of inventory-raw materials, work in process, and finished goods-are all forms of investment.

Accepted Answer

A) True 
 B)False

Question 6

Write a note on statistical process control.

Accepted Answer

Walter A. Shewhart (1891-1967) worked fo

Question 7

Explain the importance of meetings. Mention the guidelines for conducting successful meetings.

Accepted Answer

As a business grows, it will-in all prob

Question 8

Market reader firms actively interact with their present and future customers and carefully listen to them so that they can develop new products and services.

Accepted Answer

A) True 
 B)False

Question 9

Six standard deviations away from specifications signify that the process produces only 3.4 defects per _____ opportunities.

Accepted Answer

The answer of Six standard deviations away from specifications signify...

Question 10

As an innovation strategy, the technology driver is superior to the need seeker and market reader strategies.

Accepted Answer

A) True 
 B)False

Question 11

_____ is a mathematical approach that measures how well products conform to previously determined standards.

Accepted Answer

Statistica

Question 12

W. Edwards Deming argued that one should believe that the purpose of a business is to delight a customer.

Accepted Answer

A) True 
 B)False

Question 13

PDCA cycle is a series of steps to ensure continuous improvement.

Accepted Answer

A) True 
 B)False

Question 14

In the pull system, the term "pull" means that the production of goods and services is triggered by manufactured supplies.

Accepted Answer

A) True 
 B)False

Question 15

Discuss the factors that may repress creativity in individuals.

Accepted Answer

It is important to understand what perso

Question 16

Lean thinking recognizes the vital importance of first identifying the customer's notion of value.

Accepted Answer

A) True 
 B)False

Question 17

A need seeker firm maintains a close relationship with its customers and provides them value through small innovative changes.

Accepted Answer

A) True 
 B)False

Question 18

Philip Crosby's approach, referred to as _____, is a catchall term that covers a variety of methods and approaches to improve organizational quality.

Accepted Answer

Total Qual

Question 19

The tasks which should be avoided because they are neither urgent nor important are grouped under:

Accepted Answer

A)  quadrant 5. 
B)  quadrant 4. 
C)  quadrant 3. 
D)  quadrant 2. 
E)  quadrant 1. 
A)  quadrant 5. 
B)  quadrant 4. 
C)  quadrant 3. 
D)  quadrant 2. 
E)  quadrant 1.

Question 20

Write a note on SERVQUAL instrument.

Accepted Answer

The approach of Zeithaml et al. has beco

The extent to which the replacement parts of a car match the original equipment manufacturer components is an example of a product's reliability.

The ability to handle several responsibilities simultaneously is a definition of:

Features are the primary measurable operating characteristics of a product, while performance comes second.

The tasks which are critical to an individual's well-being and are present in the important/not urgent quadrant of the time-management matrix are found in:

The three types of inventory-raw materials, work in process, and finished goods-are all forms of investment.

Write a note on statistical process control.

Explain the importance of meetings. Mention the guidelines for conducting successful meetings.

Market reader firms actively interact with their present and future customers and carefully listen to them so that they can develop new products and services.

Six standard deviations away from specifications signify that the process produces only 3.4 defects per _____ opportunities.

As an innovation strategy, the technology driver is superior to the need seeker and market reader strategies.

_____ is a mathematical approach that measures how well products conform to previously determined standards.

W. Edwards Deming argued that one should believe that the purpose of a business is to delight a customer.

PDCA cycle is a series of steps to ensure continuous improvement.

In the pull system, the term "pull" means that the production of goods and services is triggered by manufactured supplies.

Discuss the factors that may repress creativity in individuals.

Lean thinking recognizes the vital importance of first identifying the customer's notion of value.

A need seeker firm maintains a close relationship with its customers and provides them value through small innovative changes.

Philip Crosby's approach, referred to as _____, is a catchall term that covers a variety of methods and approaches to improve organizational quality.

The tasks which should be avoided because they are neither urgent nor important are grouped under:

Write a note on SERVQUAL instrument.

Foundations for Small Business

Your Business Idea: the Quest for Value

Family Businesses

E-Business and E-Commerce

The Business Plan

Marketing Basics

Marketing Strategy

The Marketing Plan

Accounting and Cash Flow

Financial Management

Supply Chain Management: You Better Get It Right

People and Organization

Icebergs and Escapes

Going Global: Yes or No

Filters

Exam 13: The Search for Efficiency and Effectiveness

The extent to which the replacement parts of a car match the original equipment manufacturer components is an example of a product's reliability.

The ability to handle several responsibilities simultaneously is a definition of:

Features are the primary measurable operating characteristics of a product, while performance comes second.

The tasks which are critical to an individual's well-being and are present in the important/not urgent quadrant of the time-management matrix are found in:

The three types of inventory-raw materials, work in process, and finished goods-are all forms of investment.

Write a note on statistical process control.

Explain the importance of meetings. Mention the guidelines for conducting successful meetings.

Market reader firms actively interact with their present and future customers and carefully listen to them so that they can develop new products and services.

Six standard deviations away from specifications signify that the process produces only 3.4 defects per _____ opportunities.

As an innovation strategy, the technology driver is superior to the need seeker and market reader strategies.

_____ is a mathematical approach that measures how well products conform to previously determined standards.

W. Edwards Deming argued that one should believe that the purpose of a business is to delight a customer.

PDCA cycle is a series of steps to ensure continuous improvement.

In the pull system, the term "pull" means that the production of goods and services is triggered by manufactured supplies.

Discuss the factors that may repress creativity in individuals.

Lean thinking recognizes the vital importance of first identifying the customer's notion of value.

A need seeker firm maintains a close relationship with its customers and provides them value through small innovative changes.

Philip Crosby's approach, referred to as _____, is a catchall term that covers a variety of methods and approaches to improve organizational quality.

The tasks which should be avoided because they are neither urgent nor important are grouped under:

Write a note on SERVQUAL instrument.

Foundations for Small Business

Your Business Idea: the Quest for Value

Family Businesses

E-Business and E-Commerce

The Business Plan

Marketing Basics

Marketing Strategy

The Marketing Plan

Accounting and Cash Flow

Financial Management

Supply Chain Management: You Better Get It Right

People and Organization

Icebergs and Escapes

Going Global: Yes or No

Filters