Question 1

A product's durability refers to how well the product lasts over time and under different environments.

Accepted Answer

A) True 
 B)False

Question 2

Steven Covey's goal is to produce a "balanced manager," referring to what he argues are the four fundamental human needs: physical needs, social needs, mental needs, and spiritual needs.

Accepted Answer

A) True 
 B)False

Question 3

The goal of a(n) _____ analysis is to identify what task or activity should be eliminated and when a high-value challenging task should be scheduled.

Accepted Answer

The answer of The goal of a(n) _____ analysis is...

Question 4

The five _____ quality dimensions are: tangibles, reliability, responsiveness, assurance, and empathy.

Accepted Answer

The answer of The five _____ quality dimensions are: tangibles,...

Question 5

The size or brightness of the screen of a laptop computer is a measure of its:

Accepted Answer

A)  features. 
B)  durability. 
C)  performance. 
D)  serviceability. 
E)  aesthetics. 
A)  features. 
B)  durability. 
C)  performance. 
D)  serviceability. 
E)  aesthetics.

Question 6

Which of the following is a source of service waste that refers to instance in which a customer must wait for any aspect of the service?

Accepted Answer

A)  Duplication 
B)  Overprocessing 
C)  Delay 
D)  Overproduction 
E)  Inventory 
A)  Duplication 
B)  Overprocessing 
C)  Delay 
D)  Overproduction 
E)  Inventory

Question 7

Responsiveness is:

Accepted Answer

A)  the ability to perform the service correctly and consistently. 
B)  the speed and courtesy to customer inquiries. 
C)  the extent to which the customer trusts and has confidence in the service provider. 
D)  the physical appearance of the facility, personnel, and communications media. 
E)  the extent and quality of individualized attention given to a customer. 
A)  the ability to perform the service correctly and consistently. 
B)  the speed and courtesy to customer inquiries. 
C)  the extent to which the customer trusts and has confidence in the service provider. 
D)  the physical appearance of the facility, personnel, and communications media. 
E)  the extent and quality of individualized attention given to a customer.

Question 8

The agenda is a mechanism for ensuring that a meeting is focused on relevant topics.

Accepted Answer

A) True 
 B)False

Question 9

Why is it important for a meeting to have an agenda?

Accepted Answer

Perhaps the most important activity prio

Question 10

The aesthetics of a product is most influenced by brand names, advertising, and commonly held perceptions concerning a product.

Accepted Answer

A) True 
 B)False

Question 11

Backorder is a form of:

Accepted Answer

A)  duplication. 
B)  overprocessing. 
C)  incorrect inventory. 
D)  overproduction. 
E)  motion. 
A)  duplication. 
B)  overprocessing. 
C)  incorrect inventory. 
D)  overproduction. 
E)  motion.

Question 12

W. Edwards Deming argued that quality should be seen as the responsibility of management or a specialized group, such as quality assurance.

Accepted Answer

A) True 
 B)False

Question 13

A(n) _____ firm is a business that puts money into research and development to produce revolutionary breakthroughs and/or incremental changes.

Accepted Answer

The answer of A(n) _____ firm is a business that...

Question 14

Which of the following is the dimension of service quality that deals with the physical appearance of a facility, personnel, and communications media?

Accepted Answer

A)  Assurance 
B)  Reliability 
C)  Empathy 
D)  Responsiveness 
E)  Tangibles 
A)  Assurance 
B)  Reliability 
C)  Empathy 
D)  Responsiveness 
E)  Tangibles

Question 15

As one of the seven sources of manufacturing wastes, transportation refers to:

Accepted Answer

A)  the movement of components and parts not associated with their transformation. 
B)  components or products which are not being processed. 
C)  a component or a product that requires more time to process than the standard estimate. 
D)  producing more than the customer wants at a particular point in time. 
E)  the failure to provide clear instructions for any stage of the service environment. 
A)  the movement of components and parts not associated with their transformation. 
B)  components or products which are not being processed. 
C)  a component or a product that requires more time to process than the standard estimate. 
D)  producing more than the customer wants at a particular point in time. 
E)  the failure to provide clear instructions for any stage of the service environment.

Question 16

Philip Crosby argues that expenditures on quality to guarantee conformance to requirements will always be more than the cost of nonconformance.

Accepted Answer

A) True 
 B)False

Question 17

The extent to which a product matches established standards is known as its:

Accepted Answer

A)  feature. 
B)  durability. 
C)  serviceability. 
D)  aesthetics. 
E)  conformance. 
A)  feature. 
B)  durability. 
C)  serviceability. 
D)  aesthetics. 
E)  conformance.

Question 18

Which of the following sources of service wastes corresponds to defects in manufacturing wastes?

Accepted Answer

A)  Duplication 
B)  Errors 
C)  Unclear communication 
D)  Unnecessary motion 
E)  Opportunity lost 
A)  Duplication 
B)  Errors 
C)  Unclear communication 
D)  Unnecessary motion 
E)  Opportunity lost

Question 19

_____ is a statistical measure of dispersal about the mean; it is used in SPC models.

Accepted Answer

The answer of _____ is a statistical measure of dispersal...

Question 20

Which of the following sources of manufacturing wastes refers to poor quality of products and services?

Accepted Answer

A)  Waiting 
B)  Defects 
C)  Overprocessing 
D)  Inventory 
E)  Overproduction 
A)  Waiting 
B)  Defects 
C)  Overprocessing 
D)  Inventory 
E)  Overproduction

A product's durability refers to how well the product lasts over time and under different environments.

Steven Covey's goal is to produce a "balanced manager," referring to what he argues are the four fundamental human needs: physical needs, social needs, mental needs, and spiritual needs.

The goal of a(n) _____ analysis is to identify what task or activity should be eliminated and when a high-value challenging task should be scheduled.

The five _____ quality dimensions are: tangibles, reliability, responsiveness, assurance, and empathy.

The size or brightness of the screen of a laptop computer is a measure of its:

Which of the following is a source of service waste that refers to instance in which a customer must wait for any aspect of the service?

Responsiveness is:

The agenda is a mechanism for ensuring that a meeting is focused on relevant topics.

Why is it important for a meeting to have an agenda?

The aesthetics of a product is most influenced by brand names, advertising, and commonly held perceptions concerning a product.

Backorder is a form of:

W. Edwards Deming argued that quality should be seen as the responsibility of management or a specialized group, such as quality assurance.

A(n) _____ firm is a business that puts money into research and development to produce revolutionary breakthroughs and/or incremental changes.

Which of the following is the dimension of service quality that deals with the physical appearance of a facility, personnel, and communications media?

As one of the seven sources of manufacturing wastes, transportation refers to:

Philip Crosby argues that expenditures on quality to guarantee conformance to requirements will always be more than the cost of nonconformance.

The extent to which a product matches established standards is known as its:

Which of the following sources of service wastes corresponds to defects in manufacturing wastes?

_____ is a statistical measure of dispersal about the mean; it is used in SPC models.

Which of the following sources of manufacturing wastes refers to poor quality of products and services?

Foundations for Small Business

Your Business Idea: the Quest for Value

Family Businesses

E-Business and E-Commerce

The Business Plan

Marketing Basics

Marketing Strategy

The Marketing Plan

Accounting and Cash Flow

Financial Management

Supply Chain Management: You Better Get It Right

People and Organization

Icebergs and Escapes

Going Global: Yes or No

Filters

Exam 13: The Search for Efficiency and Effectiveness

A product's durability refers to how well the product lasts over time and under different environments.

Steven Covey's goal is to produce a "balanced manager," referring to what he argues are the four fundamental human needs: physical needs, social needs, mental needs, and spiritual needs.

The goal of a(n) _____ analysis is to identify what task or activity should be eliminated and when a high-value challenging task should be scheduled.

The five _____ quality dimensions are: tangibles, reliability, responsiveness, assurance, and empathy.

The size or brightness of the screen of a laptop computer is a measure of its:

Which of the following is a source of service waste that refers to instance in which a customer must wait for any aspect of the service?

Responsiveness is:

The agenda is a mechanism for ensuring that a meeting is focused on relevant topics.

Why is it important for a meeting to have an agenda?

The aesthetics of a product is most influenced by brand names, advertising, and commonly held perceptions concerning a product.

Backorder is a form of:

W. Edwards Deming argued that quality should be seen as the responsibility of management or a specialized group, such as quality assurance.

A(n) _____ firm is a business that puts money into research and development to produce revolutionary breakthroughs and/or incremental changes.

Which of the following is the dimension of service quality that deals with the physical appearance of a facility, personnel, and communications media?

As one of the seven sources of manufacturing wastes, transportation refers to:

Philip Crosby argues that expenditures on quality to guarantee conformance to requirements will always be more than the cost of nonconformance.

The extent to which a product matches established standards is known as its:

Which of the following sources of service wastes corresponds to defects in manufacturing wastes?

_____ is a statistical measure of dispersal about the mean; it is used in SPC models.

Which of the following sources of manufacturing wastes refers to poor quality of products and services?

Foundations for Small Business

Your Business Idea: the Quest for Value

Family Businesses

E-Business and E-Commerce

The Business Plan

Marketing Basics

Marketing Strategy

The Marketing Plan

Accounting and Cash Flow

Financial Management

Supply Chain Management: You Better Get It Right

People and Organization

Icebergs and Escapes

Going Global: Yes or No

Filters