Question 1

_____ is a group process by which individuals produce solutions to problems without any restriction placed on their possible options.

Accepted Answer

The answer of _____ is a group process by which...

Question 2

A product's _____ is most often measured by the mean time between failures (MTBF).

Accepted Answer

The answer of A product's _____ is most often measured...

Question 3

Quality management and lean thinking have the notion of customer value at their cores.

Accepted Answer

A) True 
 B)False

Question 4

Explain brainstorming as a tool that helps individuals and organizations become more creative.

Accepted Answer

Brainstorming, an approach that emphasiz

Question 5

Covey suggests that developing a personal mission statement is vital to achieving balance between the different roles in one's personal and professional lives.

Accepted Answer

A) True 
 B)False

Question 6

An engagement with the customer in a service environment that is a failure refers to:

Accepted Answer

A)  waiting. 
B)  overprocessing. 
C)  defects. 
D)  overproduction. 
E)  opportunity lost. 
A)  waiting. 
B)  overprocessing. 
C)  defects. 
D)  overproduction. 
E)  opportunity lost.

Question 7

The quadrant of waste consists of tasks like:

Accepted Answer

A)  preparation, prevention, and empowerment. 
B)  crises, pressing problems, and deadline driven projects. 
C)  interruptions, popular activities, and proximate and pressing matters. 
D)  trivia, junk mail, and "escape" activities. 
E)  meetings, preparations, and values clarification. 
A)  preparation, prevention, and empowerment. 
B)  crises, pressing problems, and deadline driven projects. 
C)  interruptions, popular activities, and proximate and pressing matters. 
D)  trivia, junk mail, and "escape" activities. 
E)  meetings, preparations, and values clarification.

Question 8

The quadrant of deception consists of tasks like:

Accepted Answer

A)  preparation, prevention, and empowerment. 
B)  crises, pressing problems, and deadline driven projects. 
C)  trivia, junk mail, and "escape" activities. 
D)  preparations, values clarification, and phone calls. 
E)  interruptions, popular activities, and proximate and pressing matters. 
A)  preparation, prevention, and empowerment. 
B)  crises, pressing problems, and deadline driven projects. 
C)  trivia, junk mail, and "escape" activities. 
D)  preparations, values clarification, and phone calls. 
E)  interruptions, popular activities, and proximate and pressing matters.

Question 9

The mean time between failures (MTBF) is the expectation of how long a product is expected to last.

Accepted Answer

A) True 
 B)False

Question 10

Steven Covey's approach to time management is based on valuing relationships and recognizing that the proper management of relationships will reduce the amount of time wasted in activities.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following dimensions of product quality is the most subjective?

Accepted Answer

A)  Features 
B)  Serviceability 
C)  Aesthetics 
D)  Conformance 
E)  Durability 
A)  Features 
B)  Serviceability 
C)  Aesthetics 
D)  Conformance 
E)  Durability

Question 12

For brainstorming, a node or a figure representing the core notion is drawn at the center, while ideas that are related to this central notion are drawn off, as branches, to the sides.

Accepted Answer

A) True 
 B)False

Question 13

The SERVQUAL is a market research instrument that plays a prominent role in improving quality in service environments.

Accepted Answer

A) True 
 B)False

Question 14

As one of the seven sources of manufacturing wastes, overproduction refers to:

Accepted Answer

A)  the movement of components and parts not associated with their transformation. 
B)  components or products which are not being processed. 
C)  a component or a product that requires more time to process than the standard estimate. 
D)  the failure to provide clear instructions for any stage of the service environment. 
E)  generating more than the customer wants at a particular point in time. 
A)  the movement of components and parts not associated with their transformation. 
B)  components or products which are not being processed. 
C)  a component or a product that requires more time to process than the standard estimate. 
D)  the failure to provide clear instructions for any stage of the service environment. 
E)  generating more than the customer wants at a particular point in time.

Question 15

The successful management of a meeting is a learnable skill.

Accepted Answer

A) True 
 B)False

Question 16

The dimension of _____ deals with how a product looks, feels, sounds, tastes, or smells.

Accepted Answer

The answer of The dimension of _____ deals with how...

Question 17

Which of the following dimensions of service quality deals with the extent and quality of individualized attention given to a customer?

Accepted Answer

A)  Assurance 
B)  Reliability 
C)  Empathy 
D)  Responsiveness 
E)  Tangibles 
A)  Assurance 
B)  Reliability 
C)  Empathy 
D)  Responsiveness 
E)  Tangibles

Question 18

How can creativity, time management, and well-executed meetings improve value to customers?

Accepted Answer

The linkages between quality management,

Question 19

Lean Six Sigma is a program that combines aspects of both lean thinking and quality management.

Accepted Answer

A) True 
 B)False

Question 20

Quick changeover is a program to reduce setup times to make it more attractive to produce in smaller batches.

Accepted Answer

A) True 
 B)False

_____ is a group process by which individuals produce solutions to problems without any restriction placed on their possible options.

A product's _____ is most often measured by the mean time between failures (MTBF).

Quality management and lean thinking have the notion of customer value at their cores.

Explain brainstorming as a tool that helps individuals and organizations become more creative.

Covey suggests that developing a personal mission statement is vital to achieving balance between the different roles in one's personal and professional lives.

An engagement with the customer in a service environment that is a failure refers to:

The quadrant of waste consists of tasks like:

The quadrant of deception consists of tasks like:

The mean time between failures (MTBF) is the expectation of how long a product is expected to last.

Steven Covey's approach to time management is based on valuing relationships and recognizing that the proper management of relationships will reduce the amount of time wasted in activities.

Which of the following dimensions of product quality is the most subjective?

For brainstorming, a node or a figure representing the core notion is drawn at the center, while ideas that are related to this central notion are drawn off, as branches, to the sides.

The SERVQUAL is a market research instrument that plays a prominent role in improving quality in service environments.

As one of the seven sources of manufacturing wastes, overproduction refers to:

The successful management of a meeting is a learnable skill.

The dimension of _____ deals with how a product looks, feels, sounds, tastes, or smells.

Which of the following dimensions of service quality deals with the extent and quality of individualized attention given to a customer?

How can creativity, time management, and well-executed meetings improve value to customers?

Lean Six Sigma is a program that combines aspects of both lean thinking and quality management.

Quick changeover is a program to reduce setup times to make it more attractive to produce in smaller batches.

Foundations for Small Business

Your Business Idea: the Quest for Value

Family Businesses

E-Business and E-Commerce

The Business Plan

Marketing Basics

Marketing Strategy

The Marketing Plan

Accounting and Cash Flow

Financial Management

Supply Chain Management: You Better Get It Right

People and Organization

Icebergs and Escapes

Going Global: Yes or No

Filters

Exam 13: The Search for Efficiency and Effectiveness

_____ is a group process by which individuals produce solutions to problems without any restriction placed on their possible options.

A product's _____ is most often measured by the mean time between failures (MTBF).

Quality management and lean thinking have the notion of customer value at their cores.

Explain brainstorming as a tool that helps individuals and organizations become more creative.

Covey suggests that developing a personal mission statement is vital to achieving balance between the different roles in one's personal and professional lives.

An engagement with the customer in a service environment that is a failure refers to:

The quadrant of waste consists of tasks like:

The quadrant of deception consists of tasks like:

The mean time between failures (MTBF) is the expectation of how long a product is expected to last.

Steven Covey's approach to time management is based on valuing relationships and recognizing that the proper management of relationships will reduce the amount of time wasted in activities.

Which of the following dimensions of product quality is the most subjective?

For brainstorming, a node or a figure representing the core notion is drawn at the center, while ideas that are related to this central notion are drawn off, as branches, to the sides.

The SERVQUAL is a market research instrument that plays a prominent role in improving quality in service environments.

As one of the seven sources of manufacturing wastes, overproduction refers to:

The successful management of a meeting is a learnable skill.

The dimension of _____ deals with how a product looks, feels, sounds, tastes, or smells.

Which of the following dimensions of service quality deals with the extent and quality of individualized attention given to a customer?

How can creativity, time management, and well-executed meetings improve value to customers?

Lean Six Sigma is a program that combines aspects of both lean thinking and quality management.

Quick changeover is a program to reduce setup times to make it more attractive to produce in smaller batches.

Foundations for Small Business

Your Business Idea: the Quest for Value

Family Businesses

E-Business and E-Commerce

The Business Plan

Marketing Basics

Marketing Strategy

The Marketing Plan

Accounting and Cash Flow

Financial Management

Supply Chain Management: You Better Get It Right

People and Organization

Icebergs and Escapes

Going Global: Yes or No

Filters