Exam 4: E-Business and E-Commerce

Intellectual property protection is not of much relevance to small businesses.

_____ is meeting customer expectations with respect to processing the order and delivering the product.

Product reliability is closely linked to order fulfillment. What is product reliability about?

Define mobile e-commerce (m-commerce) and discuss why a small business owner who is already in e-commerce or has plans to do so should give it consideration.

_____ is about integrating all departments and functions across a company into a single computer system that can serve the needs of each department.

E-business and e-commerce are terms that can be used interchangeably.

Why is an e-commerce business model important to an e-commerce business?

In the case of ____, customer value is provided via things like convenience and a greater selection of products.

_____ transactions are the many kinds of transactions that take place online, including contractual dealings, buying and selling of goods and services, information exchange, financial transactions, and communications.

Anything that the customer does individually, such as searching for product or service information, entering billing information, and signing up for an e-mail confirmation is referred to as _____.

How does e-business contribute to increased customer value?

The minute a business website goes live, the business goes global.

When websites were static, and all you could was read, this was referred to as:

Secure Sockets Layer (SSL) is a security protocol that is used by web browsers and web servers to help users protect their data during transfer.

What is the difference between B2B and B2C e-commerce?

The _____ element of a business model addresses how the company will earn its money.

Having the ability to reach global markets on a more equalized basis with larger firms is one advantage of _____.

What is CRM and why should small businesses care about it?

Smaller businesses offer a much more attractive target for cybercrime than larger enterprises.

The ultimate cost for a website will be a function of its size, complexity, and the level of design.