Question 1

One advantage of using ROI is that it is a single comprehensive figure that includes all revenues, costs, and expenses.

Accepted Answer

A) True 
 B)False  True

Question 2

If marketing attains its goal at the expense of rising production costs for the manufacturing department, the end result of marketing's achievements and manufacturing's cost increases reflects

Accepted Answer

A)  behavior substitution. 
B)  suboptimization. 
C)  resource allocation. 
D)  resource optimization. 
E)  strategy optimization. 
A)  behavior substitution. 
B)  suboptimization. 
C)  resource allocation. 
D)  resource optimization. 
E)  strategy optimization. B

Question 3

RFID

Accepted Answer

A)  is radio frequency identification. 
B)  replaces cell phones. 
C)  replaces wireless barcodes. 
D)  has not currently been widely implemented. 
E)  is not permitted by government contractors. 
A)  is radio frequency identification. 
B)  replaces cell phones. 
C)  replaces wireless barcodes. 
D)  has not currently been widely implemented. 
E)  is not permitted by government contractors. A

Question 4

The ________ encourages executives to look at developmental expenses as being different from expenses required for current operations.

Accepted Answer

A)  strategic-funds method 
B)  segmentation method 
C)  long-term evaluation method 
D)  individual evaluation method 
E)  weighted-factor method 
A)  strategic-funds method 
B)  segmentation method 
C)  long-term evaluation method 
D)  individual evaluation method 
E)  weighted-factor method

Question 5

The ISO 9000 Standards Series, developed by the International Standards Association of Geneva, Switzerland, is an example of a behavior control.

Accepted Answer

A) True 
 B)False

Question 6

The present value of the anticipated future stream of cash flows from the business plus the value of the company if liquidated is referred to as

Accepted Answer

A)  return on assets. 
B)  ROVA. 
C)  earnings per share. 
D)  shareholder value. 
E)  ROI. 
A)  return on assets. 
B)  ROVA. 
C)  earnings per share. 
D)  shareholder value. 
E)  ROI.

Question 7

What company pioneered the concept of benchmarking in the United States?

Accepted Answer

A)  Walmart 
B)  Boeing 
C)  PepsiCo 
D)  Xerox Corp 
E)  Coca Cola 
A)  Walmart 
B)  Boeing 
C)  PepsiCo 
D)  Xerox Corp 
E)  Coca Cola

Question 8

EVA may eventually replace ROI as the standard performance measure.

Accepted Answer

A) True 
 B)False

Question 9

Behavior substitution occurs when

Accepted Answer

A)  a division or functional unit views itself as a separate entity and refuses to cooperate with other divisions or units in order to keep its performance measures at a high level. 
B)  there is a failure to produce at or near full capacity. 
C)  individuals are placed into positions not suited to their abilities. 
D)  individuals focus more of their attention on those aspects which are measurable than on those which are not. 
E)  managers concentrate too much on short-term performance objectives. 
A)  a division or functional unit views itself as a separate entity and refuses to cooperate with other divisions or units in order to keep its performance measures at a high level. 
B)  there is a failure to produce at or near full capacity. 
C)  individuals are placed into positions not suited to their abilities. 
D)  individuals focus more of their attention on those aspects which are measurable than on those which are not. 
E)  managers concentrate too much on short-term performance objectives.

Question 10

Because of the belief that accounting-based numbers such as ROI, ROE, and EPS are not reliable indicators of a corporation's economic value, which method of corporate performance is now preferred?

Accepted Answer

A)  shareholder value 
B)  basic earning power 
C)  price/earnings ratio 
D)  profit margin on sales 
E)  return on assets 
A)  shareholder value 
B)  basic earning power 
C)  price/earnings ratio 
D)  profit margin on sales 
E)  return on assets

Question 11

A responsibility center which measures performance in terms of the difference between revenues (which measure production) and expenditures (which measure resources) is a(n)

Accepted Answer

A)  investment center. 
B)  revenue center. 
C)  expense center. 
D)  profit center. 
E)  standard cost center. 
A)  investment center. 
B)  revenue center. 
C)  expense center. 
D)  profit center. 
E)  standard cost center.

Question 12

The result of dividing net income before taxes by the total amount invested in the company is

Accepted Answer

A)  ROI. 
B)  EPS. 
C)  ROE. 
D)  operating cash flow. 
E)  free cash flow. 
A)  ROI. 
B)  EPS. 
C)  ROE. 
D)  operating cash flow. 
E)  free cash flow.

Question 13

All of the following are examples of behavior controls EXCEPT

Accepted Answer

A)  monitoring employees' phone calls. 
B)  monitoring employees' PCs. 
C)  monitoring employees' Internet usage. 
D)  using ISO 14000 Standards Series. 
E)  sales quotas. 
A)  monitoring employees' phone calls. 
B)  monitoring employees' PCs. 
C)  monitoring employees' Internet usage. 
D)  using ISO 14000 Standards Series. 
E)  sales quotas.

Question 14

The German company SAP AG originated the concept of ERP with its

Accepted Answer

A)  activity-based costing. 
B)  transfer pricing. 
C)  spreadsheet software. 
D)  R/3 software system. 
E)  transnational software integrator. 
A)  activity-based costing. 
B)  transfer pricing. 
C)  spreadsheet software. 
D)  R/3 software system. 
E)  transnational software integrator.

Question 15

Which type of control specifies how something is to be done through policies, rules, standard operating procedures, and orders from a superior?

Accepted Answer

A)  tactical control 
B)  strategic control 
C)  output control 
D)  behavior control 
E)  functional control 
A)  tactical control 
B)  strategic control 
C)  output control 
D)  behavior control 
E)  functional control

Question 16

The ISO 9000 and 14000 Standards Series as a way to objectively document a company's high level of quality operations are examples of

Accepted Answer

A)  tactical control. 
B)  strategic control. 
C)  output control. 
D)  functional control. 
E)  behavior control. 
A)  tactical control. 
B)  strategic control. 
C)  output control. 
D)  functional control. 
E)  behavior control.

Question 17

The concept that suggest it makes no sense to reinvent something that someone else is already using is

Accepted Answer

A)  benchmarking. 
B)  ERP. 
C)  RFID. 
D)  TQM. 
E)  MBO. 
A)  benchmarking. 
B)  ERP. 
C)  RFID. 
D)  TQM. 
E)  MBO.

Question 18

Corporations will emphasize output controls when they are following a strategy of

Accepted Answer

A)  concentric diversification. 
B)  conglomerate diversification. 
C)  retrenchment. 
D)  divestment. 
E)  vertical integration. 
A)  concentric diversification. 
B)  conglomerate diversification. 
C)  retrenchment. 
D)  divestment. 
E)  vertical integration.

Question 19

What percent of U.S. employers use some form of electronic monitoring in the workplace as reported in a 2015 study?

Accepted Answer

A)  0% 
B)  17% 
C)  30% 
D)  47% 
E)  67% 
A)  0% 
B)  17% 
C)  30% 
D)  47% 
E)  67%

Question 20

What term describes when activities originally intended to help managers attain corporate objectives become ends in themselves or are adapted to meet ends other than those for which they were intended?

Accepted Answer

A)  economic rationality 
B)  minimal acceptable behavior 
C)  goal displacement 
D)  closed system thinking 
E)  Machiavellianism 
A)  economic rationality 
B)  minimal acceptable behavior 
C)  goal displacement 
D)  closed system thinking 
E)  Machiavellianism

One advantage of using ROI is that it is a single comprehensive figure that includes all revenues, costs, and expenses.

If marketing attains its goal at the expense of rising production costs for the manufacturing department, the end result of marketing's achievements and manufacturing's cost increases reflects

RFID

The ________ encourages executives to look at developmental expenses as being different from expenses required for current operations.

The ISO 9000 Standards Series, developed by the International Standards Association of Geneva, Switzerland, is an example of a behavior control.

The present value of the anticipated future stream of cash flows from the business plus the value of the company if liquidated is referred to as

What company pioneered the concept of benchmarking in the United States?

EVA may eventually replace ROI as the standard performance measure.

Behavior substitution occurs when

Because of the belief that accounting-based numbers such as ROI, ROE, and EPS are not reliable indicators of a corporation's economic value, which method of corporate performance is now preferred?

A responsibility center which measures performance in terms of the difference between revenues (which measure production) and expenditures (which measure resources) is a(n)

The result of dividing net income before taxes by the total amount invested in the company is

All of the following are examples of behavior controls EXCEPT

The German company SAP AG originated the concept of ERP with its

Which type of control specifies how something is to be done through policies, rules, standard operating procedures, and orders from a superior?

The ISO 9000 and 14000 Standards Series as a way to objectively document a company's high level of quality operations are examples of

The concept that suggest it makes no sense to reinvent something that someone else is already using is

Corporations will emphasize output controls when they are following a strategy of

What percent of U.S. employers use some form of electronic monitoring in the workplace as reported in a 2015 study?

What term describes when activities originally intended to help managers attain corporate objectives become ends in themselves or are adapted to meet ends other than those for which they were intended?

Basic Concepts in Strategic Management

Corporate Governance

Social Responsibility and Ethics in Strategic Management

Environmental Scanning and Industry Analysis

Organizational Analysis and Competitive Advantage

Strategy Formulation: Business Strategy

Strategy Formulation: Corporate Strategy

Strategy Formulation: Functional Strategy and Strategic Choice

Strategy Implementation: Global Strategy

Strategy Implementation: Organizing and Structure

Strategy Implementation: Staffing and Directing

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Exam 12: Evaluation and Control

One advantage of using ROI is that it is a single comprehensive figure that includes all revenues, costs, and expenses.

If marketing attains its goal at the expense of rising production costs for the manufacturing department, the end result of marketing's achievements and manufacturing's cost increases reflects

RFID

The ________ encourages executives to look at developmental expenses as being different from expenses required for current operations.

The ISO 9000 Standards Series, developed by the International Standards Association of Geneva, Switzerland, is an example of a behavior control.

The present value of the anticipated future stream of cash flows from the business plus the value of the company if liquidated is referred to as

What company pioneered the concept of benchmarking in the United States?

EVA may eventually replace ROI as the standard performance measure.

Behavior substitution occurs when

Because of the belief that accounting-based numbers such as ROI, ROE, and EPS are not reliable indicators of a corporation's economic value, which method of corporate performance is now preferred?

A responsibility center which measures performance in terms of the difference between revenues (which measure production) and expenditures (which measure resources) is a(n)

The result of dividing net income before taxes by the total amount invested in the company is

All of the following are examples of behavior controls EXCEPT

The German company SAP AG originated the concept of ERP with its

Which type of control specifies how something is to be done through policies, rules, standard operating procedures, and orders from a superior?

The ISO 9000 and 14000 Standards Series as a way to objectively document a company's high level of quality operations are examples of

The concept that suggest it makes no sense to reinvent something that someone else is already using is

Corporations will emphasize output controls when they are following a strategy of

What percent of U.S. employers use some form of electronic monitoring in the workplace as reported in a 2015 study?

What term describes when activities originally intended to help managers attain corporate objectives become ends in themselves or are adapted to meet ends other than those for which they were intended?

Basic Concepts in Strategic Management

Corporate Governance

Social Responsibility and Ethics in Strategic Management

Environmental Scanning and Industry Analysis

Organizational Analysis and Competitive Advantage

Strategy Formulation: Business Strategy

Strategy Formulation: Corporate Strategy

Strategy Formulation: Functional Strategy and Strategic Choice

Strategy Implementation: Global Strategy

Strategy Implementation: Organizing and Structure

Strategy Implementation: Staffing and Directing

Suggestions for Case Analysis

Filters